Overall Satisfaction with Upserve POS (formerly Breadcrumb)
We use Upserve as our main POS on four different terminals within our restaurant. It is currently the only POS being used by all of our stores (around 15 storefronts across the South East). It has completely changed the way that we function, in a way that has made us more efficient.
- Positive: 24/7 customer service
- Positive: allows staff to fix their own time cards.
- Positive: training option to learn the POS.
Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
Constantly proves how reliable it’s employees are and how efficient the system runs as a whole.
Do you think Upserve, from Lightspeed delivers good value for the price?
Are you happy with Upserve, from Lightspeed's feature set?
Did Upserve, from Lightspeed live up to sales and marketing promises?
Did implementation of Upserve, from Lightspeed go as expected?
Would you buy Upserve, from Lightspeed again?
Upserve is available 24/7. Our restaurant closes at 2 am and it is so comforting knowing if there is an issue that we can talk to someone at all hours of operation. The offline functioning is where I feel Upserve is less appropriate, solely for the reason it is hard to use/understand.