Agile, Powerful Breadcrumb
John Bonica | TrustRadius Reviewer
December 22, 2018

Agile, Powerful Breadcrumb

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Breadcrumb POS

Breadcrumb is the POS system used in my restaurant to place guest dinner orders, organize and report sales, and track ordering patterns over time. Breadcrumb consolidates reporting information, dramatically reduces server errors in order-taking and reporting, and provides remote access to current service in real time.
  • Breadcrumb is an agile, responsive platform, so updating our menu — which occurs — is accomplished successfully in a matter of minutes.
  • Customer service —24/7 support — is excellent: a model for any company.
  • Set up costs were competitive with other premium POS systems, and monthly charges are quite reasonable.
  • Intermittently, the platform seems slightly unstable: items disappear from view (every time quickly rectified by the support crew, although phoning support during busy service hours is awkward).
  • The mobile app isn't as robust as the desktop version; it's difficult to drill down to details on my phone.
  • I'd like the table layout to be even more customizable than it is.
  • Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
  • Dramatically reduced server error
  • Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.
Breadcrumb is the only POS system I've used.
Breadcrumb and Upserve are a winning combination providing comprehensive POS service at my restaurant — as agile, flexible, and responsive as a '97 Porche 991 S, Breadcrumb quickly adapted to the intimate, personal dining experience we offer guests. An easy user interface, quick adjustments on the fly, and unsurpassed customer service if we have a question.