The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
$69
per month 2.6% + 10¢
Unleashed
Score 8.7 out of 10
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Unleashed is an inventory management software offering from Unleashed Software in New Zealand. It includes features such as integrated eCommerce accounting.
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Pricing
Lightspeed Restaurant
Unleashed
Editions & Modules
Lightspeed Restaurant Essentials
$69
per month 2.6% + 10¢
Lightspeed Restaurant Plus
$189
per month 2.6% + 10¢
Lightspeed Restaurant Pro
$399
per month custom per purchase rates
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Offerings
Pricing Offerings
Lightspeed Restaurant
Unleashed
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Features
Lightspeed Restaurant
Unleashed
Inventory Management
Comparison of Inventory Management features of Product A and Product B
One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.
Unleashed's new AIM (Advanced Inventory Management) module has made stock reordering, forecasting, and general "health" monitoring much easier. What used to be done in a large, hard to maintain, spreadsheet can now be done through this module, and more. Its tight inventory control has been great at stopping users adjusting stock to clear orders, without following a proper review process, and it's really shone a light onto our stock levels and how we're managing them.
Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.
On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out.
On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled.
Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
Ultimately we wanted a pure SaaS solution that integrated with Salesforce and Unleashed was the best product we found that natively integrated with the CRM
Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
Dramatically reduced server error
Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.
