What users are saying about
1 Ratings
5 Ratings
1 Ratings
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Score 9 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

LimeSurvey

For a cost-effective online survey solution, LimeSurvey is excellent. While it cannot compete with high-end, expensive software like Qualtrics, it does a great job.
Tom Shulak | TrustRadius Reviewer

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

LimeSurvey
8.3
SurveyLab
8.5
Survey templates
LimeSurvey
8.0
SurveyLab
7.3
Themes
LimeSurvey
8.0
SurveyLab
9.1
Custom logo/branding
LimeSurvey
9.0
SurveyLab
9.1

Survey Content

LimeSurvey
8.7
SurveyLab
8.8
Changes to live survey
LimeSurvey
9.0
SurveyLab
9.1
Question design help
LimeSurvey
8.0
SurveyLab
8.2
Multiple question types
LimeSurvey
9.0
SurveyLab
9.1

Survey Logic

LimeSurvey
9.0
SurveyLab
9.1
Survey logic flexibility
LimeSurvey
9.0
SurveyLab
9.1

Survey Reporting & Analytics

LimeSurvey
7.0
SurveyLab
8.5
Response tracking
LimeSurvey
9.0
SurveyLab
7.3
Data export
LimeSurvey
10.0
SurveyLab
8.2
Standard reports
LimeSurvey
6.0
SurveyLab
9.1
Custom reports
LimeSurvey
6.0
SurveyLab
9.1
Analytics
LimeSurvey
4.0
SurveyLab
9.1

Survey Administration & Security

LimeSurvey
7.5
SurveyLab
8.6
Access controls
LimeSurvey
8.0
SurveyLab
8.2
Compliance
LimeSurvey
7.0
SurveyLab
9.1

Survey Distribution

LimeSurvey
8.0
SurveyLab
9.1
Vendor-offered crowdsourcing
LimeSurvey
8.0
SurveyLab
9.1
Respondent restrictions
LimeSurvey
8.0
SurveyLab
9.1

Pros

LimeSurvey

  • Ease of use.
  • Customizable.
Tom Shulak | TrustRadius Reviewer

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Cons

LimeSurvey

  • Limited email handling.
  • Some customizations are difficult.
Tom Shulak | TrustRadius Reviewer

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Alternatives Considered

LimeSurvey

LimeSurvey was much cheaper than Qualtrics but certainly less powerful. From a survey standpoint, it has more capabilities than SurveyMonkey and Zoho. LimeSurvey has no reporting or analytic capabilities.
Tom Shulak | TrustRadius Reviewer

SurveyLab

George Smith | TrustRadius Reviewer

Return on Investment

LimeSurvey

  • LimeSurvey costs are extremely low.
  • Some limitations have restricted our potential business.
Tom Shulak | TrustRadius Reviewer

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Screenshots

Pricing Details

LimeSurvey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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