TrustRadius
Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.https://dudodiprj2sv7.cloudfront.net/product-logos/8k/Cq/NC0HEV6V9VVU.PNGQualtricsHighly recommend Qualtrics for research and evaluation purposes.2019-03-19T13:18:46.268ZQualtrics is used currently only by the Research team, but it's a fantastic piece of technology for our team. It helps us with our complex research needs (quantitative research projects) and also more basic needs (stakeholder satisfaction surveys).,Can create complex surveys (with multiple types of logic to skip between questions, sort respondents into different groups and so on).
Can perform basic descriptive/comparative analysis and reporting (simple but effective graphs).
Good customer service response when you need help.,I haven't found a weakness yet (perhaps cost! But we prioritize it in our budget).,9,Helps us cut out administration time we used to have running our surveys on SurveyMonkey (because we have to list different countries and different organizations within those countries and link them together using logic and so on).
Helps us get more out of our data (using TextIQ for open-ended questions, using descriptive analysis is faster than Excel, and it can compare variables which we never used to do).,SurveyMonkey,SurveyMonkey,Customer Surveys
Research StudiesAmy PearceQualtrics is a great survey software2018-11-09T21:44:57.884ZI do all the surveys for the university I work for. We have had Qualtrics available on campus for five years. I am a very heavy user of Qualtrics. I also teach other faculty and staff on campus how to use it by giving a 3-hour workshop each semester. Qualtrics is a great tool for researchers, especially for sending out surveys to large numbers of people. I have sent surveys to our entire campus community a few times, over 5,000 people with no problems. Rarely, I do encounter something that does not go right. The Qualtrics support has always been immediately available to me and they have always been able to help me find a solution. I highly recommend the product.,Qualtrics offers a wide range of question formats. This feature allows for uniquely styled questions that keep a students interest.
Qualtrics is very useful for sending out surveys on a particular schedule at a good time to not overload our campus IT system. The reminder feature is great in that I can set up all four reminders for the entire survey when I set up the survey.
I most value the immediate support when I run into a problem. A problem stops my work in its tracks. It is very important that I get the issue resolved quickly so I can get on with my work.,The one feature I have found to be frustrating is the rank order question format. The way it gives the response still means I need to calculate the numbers for each response in order to see which ranked highest. I wish Qualtrics would give this information.,10,Having Qualtrics on our campus has made getting high quality data easier. It has simplified surveys, in that before Qualtrics every department was using a different survey product.,,Microsoft Office 2016, IBM SPSS, JMP Statistical Discovery Software from SAS,Employee Surveys
Customer Surveys
Research StudiesKatharine MasonPowerful, But The Price May Double2019-03-03T01:24:31.306ZQualtrics is used for almost every type of survey across all the campuses of The University of Tennessee. The only exception to that is the 360-degree performance reviews, for which they charge an additional fee. Most of the surveys are for academic research, but we also do administrative ones such as student opinions, faculty senate voting, etc.,It has many features, about as many as QuestionPro, slightly more than SurveyGizmo, and *many* more than SurveyMonkey.
It's probably the fastest when logging into the design tool. Actually, taking surveys is fast in all the ones we've tried.
It has one unique feature: the ability to keep someone from moving forward in a survey until a certain amount of time passes. That's not needed very often but if you want to ensure that someone has really studied, say, an advertisement before answering, that'll do it.,It's complex, so it takes longer to master than, say, SurveyMonkey
I'd like to see the company treat their customers fairly. Their common approach is to sell it to you at a huge discount, then wait until it's obvious that changing vendors would be very expensive. Then they raise the price sharply, often doubling it. Then they try to pressure you into a multi-year contract. It sounds like a crazy way to treat customers, but we weren't the only one. Search these archives to see how many customers have complained that they got the same treatment: EDUCAUSE CIO Community Group Listserv and the EDUCAUSE IT Procurement and Supplier Management Community Group Listserv. Our team works with round 30 research software vendors and this is extremely rare behavior.,1,Qualtrics has had a very negative financial impact. We have had to rush to find an alternative after they more than doubled their price. We were one of the lucky ones since we read about their tactics months before our contract ran out. Others didn't find out until the invoice arrived, leaving them no time at all to find an alternative. Now we're using QuestionPro, which is a very similar product at one eighth the cost, but it's still costing us to move all the surveys.,,Employee Surveys
Customer Surveys
Research StudiesRobert MuenchenQualtrics Helps Us Succeed!2018-12-07T16:16:51.645ZAU Campus Recreation uses Qualtrics to survey our members, our student users, and our student employees. It helps us gauge our successes and needs in allowing us to assess our unit and strategic plan goals, as well as in our student learning outcomes. I appreciate the ability to tie in our short and long term goals into surveys which allow for long term data collection. It really is a great service.,Qualtrics allows us to create surveys and generate the related reports without having to be survey or data experts.
Very user-friendly
The support staff is amazing. They take care of issues immediately and are eager to help you succeed.,I really can't think of any problems.
My experience has been positive.,10,Positive impact on business process that are beneficial to our goals,Daxko Spectrum, When I Work, Oracle PeopleSoft HCM,Employee Surveys
Customer SurveysPatsy DavisStellar System2019-03-27T00:05:27.850ZQualtrics is used across our campus by faculty, staff, research assistants and student employees. We not only use this as a top-like survey tool, we often use this in place of using forms.,Easy to use and understand.
Full-blown suite of tools.
Best support in the industry!!!!,Sometimes, when changes are made to the interface, if you don't pay attention to the email updates, you may have a difficult time finding tools/sections and have to contact support.,10,Difficult to answer. I can only estimate that using this tool has made a positive impact on research and outreach.,,TERMINALFOUR, Slack, Basecamp,Employee Surveys
Customer Surveys
Research StudiesCheryl McKay
Unspecified
Qualtrics
262 Ratings
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