TrustRadius
Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.https://dudodiprj2sv7.cloudfront.net/product-logos/8k/Cq/NC0HEV6V9VVU.PNGQualtricsQualtrics is the Queen of Questions2018-06-13T17:07:28.728ZQualtrics is a relatively new software for our company. I've been with the company for two years and the initial account was set up by a consumer insights department which no longer exists within the company. Today, we still use the research suite to conduct market research and to monitor internal employee feedback; however, it is now the responsibility of one person in product marketing instead of the responsibility of an entire consumer insights department.,Qualtrics is great for designing complex surveys. For example, if you want your customers to register for a survey, you can automatically send them the survey link after they register or you can set an exact number of days to wait before sending the survey.
Qualtrics is ideal for individuals who want to manage their consumer insights data in one location. You can manage the survey from start to finish on the same platform.
The data analysis features in Qualtrics is incomparable to other software programs on the market. You can export your data, but you rarely need to because the reporting feature gives you 90% of what you need with the click of a few buttons.,Qualtrics has been working to add more programs to its product line, but I am not sure yet how helpful the new lines are. It seems like they are trying to make it to where the entire company will use different platforms based on the type of feedback they need.
The Qualtrics insights summit is a really great way to network with all different types of researchers. I just wish they would focus more on research and less on having big-name celebrities speak.
Qualtrics support could use some work. It can be difficult to find help in the community. I almost always have to reach out to someone on the online chat or via email to get help.,9,It can be hard to determine an exact ROI for Qualtrics; however, the data you can bring to the table when important decisions are being made is invaluable.
The most positive impact has been the ability to spend less time on reporting because the data is so accessible and easily shared.
The time to analyze raw text data is significantly less when you add Text iQ to your license.,FluidSurveys,Constant Contact, HubSpot, Infusionsoft,Employee Surveys
Customer Surveys
Research StudiesCorinne GibsonMaster's student review2018-07-18T15:11:51.503ZThe Department of Social and Behavioral Science at Tilburg University uses Qualtrics as their main data capture platform. This is due to the reliability of the platform to maintain the data safe, the different options and distribution canals it offer, as well as the opportunity to create different surveys for academic research or academic development.,Construct the survey logic, allowing you to create cases and conditions as you need them.
Suggest well known or commonly used scales for your questions.
Reviewing the survey format in different kind of displays.,Some specific reminders for assessing the correct score system. When it is the first time you use Qualtrics, it is not intuitive that you can give specific scores to each variable or measurements.,9,As a student, I can't asset completely the ROI of Qualtrics to my institution.,SurveyMonkey and Google Forms,Research StudiesCésar ZacipaTwo thumbs up for Qualtrics2018-07-03T00:00:16.892ZUniversity of Texas at Austin has an institutional license with Qualtrics. Our organization uses Qualtrics to help us evaluate the effectiveness of our programs.,Qualtrics is excellent for creating surveys to determine customer satisfaction
Qualtrics helps provide quick analyses of survey results
Qualtrics is good for creating event invitations and keeping track of RSVPs,I work with a lot of graduate students who are temporary employees. When they graduate, I have to transfer ownership of all of the surveys they have created in order to add new collaborators.,9,Qualtrics has really helped us communicate about the quality of our programs to stakeholders, which has helped us secure trust and funding for future projects.,SurveyMonkey,Employee Surveys
Customer Surveys
Research StudiesMolly HatcherProfessional Software2018-06-14T15:17:52.297ZI am, personally, using Qualtrics' survey platform to conduct a survey of the relevant stakeholders of my research topic. My organization, the University of Western Australia, subscribes to this software.,The survey platform is very user-friendly. The current survey that I am conducting is my first, but it has been easy to use the software.
The webinars showing you how to use Qualtrics are very helpful.
The look and feel of the survey is professional.
Qualtrics has many great features that make it easier to collect and analyze data, including the options for distribution and creating reports.,The support team could be quicker - it took 24 hours to get a reply by email.
I didn't manage to include multiple, independent text boxes to one question to ease data analysis, such as this very example (three boxes that do not prescribe ranking when answering). I could only see this option for ranking.
When changes are made to an email platform, one has to press save for those changes to apply to the email distributed. I missed this and sent out emails without the changes. I.e. perhaps state that somewhere, as I only thought of saving afterward, i.e. before I closed the window, but not before I distributed.,10,N/A. I am a student.,Research StudiesJeanette Høj JensenQualtrics - Great Promise Great Prospect2018-04-13T17:09:32.872ZI use Qualtrics to create custom research surveys. Qualtrics has great tools to add flow logic, randomization, and validation checks. Plus, its out of the box function can be enhanced using custom javascript.
Qualtrics is used across my organization.,Create Surveys. Many different types of questions are available.
Custom Scripts. Qualtrics can be improved using small javascript/jQuery/Prototype.JS scripts. This makes the platform extremely customizable.,Custom Scripts. I think how javascript can be used for Qualtrics' default behavior is not very well documented. I believe, easier "hooks" can be provided for each question that would enable such customization with minimal effort
Tech Support. I believe it would be good for Qualtrics to have a dedicated tech support team that could take calls from clients and take technical questions.
Unique Responses. For some surveys that use crowdsourced platforms like Amazon Mturk for collecting responses from the general population, we need unique respondents. That is because answering questions in one survey might bias responses in another survey. It would be great if Qualtrics can provide a way to prevent duplicate respondents from taking part. Of course, this algorithm might not be 100% full proof, but something that is advanced enough. At present, the "Prevent BallotBox Stuffing" feature in Qualtrics does not do a sufficiently good job. I still see a lot of duplicate IPs in my end results.,9,Very positive ROI. I have run very nice studies and Qualtrics has helped me in my endeavor.,None,Customer Surveys
Research StudiesIndranil Goswami
Unspecified
Qualtrics
214 Ratings
