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Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.https://media.trustradius.com/product-logos/nl/aq/UAP4MGDN2U56.PNGQualtricsA Best-In-Class Survey Tool That Offers Extensive Customization Potential2019-06-18T04:00:02.802ZI work as part of a small-scale business team that provides process audits and recommendations to customers. We utilize Qualtrics for a variety of productivity uses - but primarily deliver client pre-work questionnaires, on-site follow-ups, and post-audit surveys. Qualtrics is one of many survey-based tools that our team has used to better our understanding for client engagements. Our team has enjoyed both the user-friendly interface and the flexibility of the platform to fit our own team standards and templates. Qualtrics offers an extensive array of customization tools while leveraging best-in-class features for the modern business. There are many administrative departments within our organization that utilize Qualtrics for business developmental services. Templates can be saved, copied, and edited by a variety of users in order to maximize efficiencies for completing surveys quickly.,There are both personal and shared libraries for individual users and business teams.
Extremely intuitive user-interface that familiarizes users with the platform quickly.
One can save results to a wide variety of formats (CSV, SPSS, and more) for further data management,Our team has encountered some difficulties embedding data into surveys.
From my experience, conditional logic could be a bit more streamlined and user-friendly. It encumbers some of our team from creating more complex surveys.
Dependent on the amount of data, reporting can sometimes feel a bit clunky.,9,Increased productivity due to the highly intuitive user-interface and template saving capabilities.
Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
If a user has created a great template, they can share to external teams quite easily. It helps other departments!,Novi Survey, SurveyMonkey, SurveyGizmo and Google Forms,Google Forms,Employee Surveys
Customer SurveysJoshua MelderHighly recommend Qualtrics for research and evaluation purposes.2019-03-19T13:18:46.268ZQualtrics is used currently only by the Research team, but it's a fantastic piece of technology for our team. It helps us with our complex research needs (quantitative research projects) and also more basic needs (stakeholder satisfaction surveys).,Can create complex surveys (with multiple types of logic to skip between questions, sort respondents into different groups and so on).
Can perform basic descriptive/comparative analysis and reporting (simple but effective graphs).
Good customer service response when you need help.,I haven't found a weakness yet (perhaps cost! But we prioritize it in our budget).,9,Helps us cut out administration time we used to have running our surveys on SurveyMonkey (because we have to list different countries and different organizations within those countries and link them together using logic and so on).
Helps us get more out of our data (using TextIQ for open-ended questions, using descriptive analysis is faster than Excel, and it can compare variables which we never used to do).,SurveyMonkey,SurveyMonkey,Customer Surveys
Research StudiesAmy PearcePowerful, But The Price May Double2019-03-03T01:24:31.306ZQualtrics is used for almost every type of survey across all the campuses of The University of Tennessee. The only exception to that is the 360-degree performance reviews, for which they charge an additional fee. Most of the surveys are for academic research, but we also do administrative ones such as student opinions, faculty senate voting, etc.,It has many features, about as many as QuestionPro, slightly more than SurveyGizmo, and *many* more than SurveyMonkey.
It's probably the fastest when logging into the design tool. Actually, taking surveys is fast in all the ones we've tried.
It has one unique feature: the ability to keep someone from moving forward in a survey until a certain amount of time passes. That's not needed very often but if you want to ensure that someone has really studied, say, an advertisement before answering, that'll do it.,It's complex, so it takes longer to master than, say, SurveyMonkey
I'd like to see the company treat their customers fairly. Their common approach is to sell it to you at a huge discount, then wait until it's obvious that changing vendors would be very expensive. Then they raise the price sharply, often doubling it. Then they try to pressure you into a multi-year contract. It sounds like a crazy way to treat customers, but we weren't the only one. Search these archives to see how many customers have complained that they got the same treatment: EDUCAUSE CIO Community Group Listserv and the EDUCAUSE IT Procurement and Supplier Management Community Group Listserv. Our team works with round 30 research software vendors and this is extremely rare behavior.,1,Qualtrics has had a very negative financial impact. We have had to rush to find an alternative after they more than doubled their price. We were one of the lucky ones since we read about their tactics months before our contract ran out. Others didn't find out until the invoice arrived, leaving them no time at all to find an alternative. Now we're using QuestionPro, which is a very similar product at one eighth the cost, but it's still costing us to move all the surveys.,,Employee Surveys
Customer Surveys
Research StudiesRobert MuenchenStellar System2019-03-27T00:05:27.850ZQualtrics is used across our campus by faculty, staff, research assistants and student employees. We not only use this as a top-like survey tool, we often use this in place of using forms.,Easy to use and understand.
Full-blown suite of tools.
Best support in the industry!!!!,Sometimes, when changes are made to the interface, if you don't pay attention to the email updates, you may have a difficult time finding tools/sections and have to contact support.,10,Difficult to answer. I can only estimate that using this tool has made a positive impact on research and outreach.,,TERMINALFOUR, Slack, Basecamp,Employee Surveys
Customer Surveys
Research StudiesCheryl McKayQualtrics is a great survey software2018-11-09T21:44:57.884ZI do all the surveys for the university I work for. We have had Qualtrics available on campus for five years. I am a very heavy user of Qualtrics. I also teach other faculty and staff on campus how to use it by giving a 3-hour workshop each semester. Qualtrics is a great tool for researchers, especially for sending out surveys to large numbers of people. I have sent surveys to our entire campus community a few times, over 5,000 people with no problems. Rarely, I do encounter something that does not go right. The Qualtrics support has always been immediately available to me and they have always been able to help me find a solution. I highly recommend the product.,Qualtrics offers a wide range of question formats. This feature allows for uniquely styled questions that keep a students interest.
Qualtrics is very useful for sending out surveys on a particular schedule at a good time to not overload our campus IT system. The reminder feature is great in that I can set up all four reminders for the entire survey when I set up the survey.
I most value the immediate support when I run into a problem. A problem stops my work in its tracks. It is very important that I get the issue resolved quickly so I can get on with my work.,The one feature I have found to be frustrating is the rank order question format. The way it gives the response still means I need to calculate the numbers for each response in order to see which ranked highest. I wish Qualtrics would give this information.,10,Having Qualtrics on our campus has made getting high quality data easier. It has simplified surveys, in that before Qualtrics every department was using a different survey product.,,Microsoft Office 2016, IBM SPSS, JMP Statistical Discovery Software from SAS,Employee Surveys
Customer Surveys
Research StudiesKatharine MasonQualtrics Helps Us Succeed!2018-12-07T16:16:51.645ZAU Campus Recreation uses Qualtrics to survey our members, our student users, and our student employees. It helps us gauge our successes and needs in allowing us to assess our unit and strategic plan goals, as well as in our student learning outcomes. I appreciate the ability to tie in our short and long term goals into surveys which allow for long term data collection. It really is a great service.,Qualtrics allows us to create surveys and generate the related reports without having to be survey or data experts.
Very user-friendly
The support staff is amazing. They take care of issues immediately and are eager to help you succeed.,I really can't think of any problems.
My experience has been positive.,10,Positive impact on business process that are beneficial to our goals,Daxko Spectrum, When I Work, Oracle PeopleSoft HCM,Employee Surveys
Customer SurveysPatsy DavisQualtrics and it's Tricks2018-11-23T19:17:44.413ZWe are in a research lab and we use Quadratics to gather demographics and administer surveys in our research project. I don't think everyone in the School of Social Work uses Qualtics but it is very popular at the University of Michigan. Qualtrics addresses problems with incomplete data that you often get on paper surveys. Having an online survey where you can force people to answer before moving on allows for complete responses and therefore complete data.,I LOVE the required response feature. It makes sure all of our data is complete.
I think Qualtrics is super easy to use and very helpful with demonstrating skip logic.
Qualtrics also is SUPER user friendly and the staff on the phone are super helpful when you call and ask questions.,One thing that could be improved is more questions/ answers on the help page. I had a specific question pertaining to how to unpublish a survey and couldnt find the response online anywhere so I had to call.,10,Qualtrics has made my job a LOT easier and faster especially with the copy survey feature,Google Forms,Google Forms,Research StudiesSydni C. WarnerSurvey tool that meets any need2018-11-12T22:56:49.981ZQualtrics is used for different purposes. PhD students and faculty members use Qualtrics surveys for research purposes. Staff departments use Qualtrics to obtain data on student and potential student experiences while attending school events. MBA students often use Qualtrics within various courses to obtain data for projects.,Qualtrics has great support. Always quick to respond, and works to provide answers to resolve reported issues.
Survey tools has many options, and allows for customization.
Surveys are easy to create.,The only issue I've encountered is that Qualtrics doesn't allow an organization to easily update template branding for the organization.,10,Unable to advise. But everyone likes Qualtrics better than previous solutions that were being used.,FluidSurveys,Microsoft Office 2016, vSphere, Microsoft 365 Business,Employee Surveys
Customer Surveys
Research StudiesJason GrayAn Excellent Research Platform2018-11-08T17:40:17.286ZWe use Qualtrics as a platform to conduct survey-based research with households and businesses as part of client projects as well as to support other services we offer. We are a research and analysis consulting firm focused on the economics of broadband internet and related issues. Our analysis creates actionable intelligence for our clients.,A wide range of question formats that are very easy and intuitive to set up and use.
Excellent technical support and support resources. It is hugely beneficial to be able to actually talk to someone by phone when needed, helping to resolve issues quickly.
Extremely reliable with a rich set of features, not only for data collection, but for analysis and reporting as well.,More flexibility and options for creating and testing email triggers. The editor is limited and the only way to test the triggers is to complete the survey each time you change something.
Having an "undo" feature would be useful if you make a change to a question that you don't like.
Provide a built in feature to be able to "toggle" additional text open and closed within a question. Sometimes optionally providing more information for respondents can be helpful. I currently use a java script to do this, but that can be unreliable if something changes in the platform. I had used such a script for a long time and then it just stopped working for an unknown reason. I found a new script that works, but who knows for how long.,10,It is core to our business needs and service offerings,,Microsoft 365 Business, Zoom, Skype,Research StudiesGary DunmoreData at a glance!2018-09-10T14:12:09.661ZI am using Qualtrics to create surveys for:Workshop evaluationsRegistration for workshopsPolling for meeting dates and and times,The Qualtrics tools allow the user to create surveys with a variety of response formats. Triggers for redirecting respondents to websites, email, additional surveys, etc.provide for clear definition in data collection.
Phone support is consistently effective. Their guidance to solutions to issues related to logic or piping language reduce the time and stress of constructing a useful, efficient survey.,Video tutorials to accompany the directions in the Help menu would be useful.,10,I am at an institution of higher learning. The data collection is useful for future planning.,,Customer SurveysIlna ColemereQualtrics review from a Ph.D. student user2018-12-07T22:51:35.191ZIt is being used by the whole organization to conduct surveys for academic research purposes.,Qualtrics has excellent customer support that works you through each problem and provides instructions tailored to your survey, such as through customized videos, instead of sending you to a generic help page.,Qualtrics' survey flow is not intuitive. To skip to a custom end of survey, you need to skip to the end of a block.,10,It makes data collection much faster (and easier because it is online and easily accessible).,Research StudiesEmma LazaroffDissertation Research w/ Qualtrics2018-11-08T19:12:06.753ZI have used Qualtrics in the past as an employee of a research company. I am now using it to collect data for my dissertation.,Easy to use question formats
Supports online surveys on multiple platforms with little need to tweak
Easily generates test data,Some items are buried under areas you don't expect - need a better way to see how things are organized upfront
Need to have an automatic survey progress dashboard with basic metrics (e.g., complete, screened out, etc.)
Matrix questions may be "unpopular" with survey takers but researchers using validated scales have no choice - should be able to get input on how to make them more readable,8,Ensures compete responses are provided for analysis
Export format is flexible
Scoring should be able to import spss code,,IBM SPSS, JMP Statistical Discovery Software from SAS,Research StudiesTam WoodrumQualtrics to reach global audience2018-10-16T13:28:17.746ZWe use Qualtrics to survey our global membership population on many different topics. We find the platform easy to use and they are always very helpful when I need to reach support. Their professional services have also been very helpful at doing custom work we asked them to perform for us.,Easy to use
Good support
Continually evolving,Reporting tools
Re-uploading data after data cleaning
Data cleaning w/in the program would be welcome,9,After some custom programming, we were better suited to reach our global audience.,,IBM SPSS, Tableau Desktop, Smartsheet,Research StudiesDennis JuniusQualtrics: Flexible but flawed2019-01-26T21:09:29.969ZWe are using this tool within one department to serve the needs of the entire organization. It provides insight on customer experience, training evaluations, and health outcomes.,Flexible. Software is able to do lots of things ... but you have to trick it a lot of the time.
Powerful. Software is able to integrate with other tools well.,Product isn't always stable. Lots of spinning wheels. Slow at deleting data and downloading raw data. There are major areas of improvement in functionality, like data reports.
Non-intuitive. I feel great about Qualtrics now that I've been working with it for two years, but it was a steep learning curve for a lot of features.
Easy to make big mistakes. I deleted a group once and it caused chaos on my team for three days while reps figured out whether they could reinstate it.,8,Allows us to run research projects and trainings with a greater reach to customers,Customer Surveys
Research StudiesVerified UserGreat service, highly recommend2019-02-11T22:07:48.762ZWe are using Qualtrics to capture data responses from internal and external users of our services, products, and experiences.,great user interface
myriad of great features
great customer service,none,9,save significant time and resources,,Customer SurveysVerified UserSophisticated product with caveats.2018-10-17T16:23:56.555ZWe use Qualtrics 360 to support our corporate clients with online leadership assessments. It facilitates continual feedback on leaders at all levels in their growth across an array of crucial leadership traits.,The automated email reminder system for collecting survey responses is their most time-saving feature.
The report customization is fairly strong as well. Graphs are not quite as good as Excel/Pivottable, but they are still strong, and coupled with the overall ability to integrate them within a text report that converts easily to PDF is a real difference maker.
It is a sophisticated and sometimes complex system. The 24 hour tech support is as crucial of a feature as any other. Without it, small companies could not use this system. With it, small companies can offer a very professional survey system.,Online documentation has not kept up with feature updates and interface changes. You must use Tech Support a lot if you are doing anything slightly out of the mainstream.
Tech Support often regularly ends calls on you when they don't have the answer with promises to email a solution at a later time. Later can sometimes mean numerous hours or even a day. Sometimes never. This seems to be to keep their call times down. Their TS reps don't have immediate access to Tier 2 support to get immediate answers.
Employee Directly maintenance and Subject/Evaluator syncing/linkages are convoluted.,9,Positive: it allows us to offer a professional survey system to our end-users.
Negative: this is a somewhat complex system, and requires significant dedicated in-house resources to maintain and administer.,,Employee SurveysVerified UserSimple and Sophisticated2018-09-27T19:48:34.885ZAll of our external surveys, and most of our internal surveys, are managed by my department. We use Qualtrics to help understand the needs of our customers and consumers and their attitudes and opinions regarding our performance.,Their platform is very straightforward and is easy to use in comparison to other platforms I have used on the market.
They have advanced question types, like heat maps, that allow for feedback on packaging, messaging, and wireframes.
Their site intercept product is a one and done implementation that helps save costs when a new survey needs to go up.,Unclear error messages - it's hard to find, when you have made a mistake in coding, what an error message means.
They were built for DIY researchers, if you are looking for help with the heavy lifting, you will need to find a vendor partner.,10,We have not used it enough here to make make a statement. I have used it at previous companies that helped direct new product development and new packaging development. The data driven decisions made helped drive new product revenue at least 100x the value spent on the platform and the respondent cost.,,Customer Surveys
Research StudiesVerified UserQualtrics Saved my Time2018-09-07T18:46:09.166ZQualtrics is being used cross-functionally to collect quick wins and opportunities for improvement on products/projects/processes we have in place currently. It allows us a visual to realign and rethink what we can be doing better and what we are doing well at.,Qualtrics allows you to give visuals to the recipient in many different ways.
It allows you to approach a question with another if recipient answers it approving or not.
It also allows you to collect data in many different visual formats for the surveyor to present easily.,When making a survey I found it hard to allow the recipient to only pick two from a group and instead had to leave the question unforced with particular directions to only pick top two of interest.
My features did not include upload file in our package and could not collect data easily from our field with this added feature in place as it was not part of our initial package. I feel a tutorial on new features could be helpful to users if we want to add it our not instead of finding it is not possible while trying to close a project.,10,Survey has allowed our department to continue our path towards budgeted needs more timely.,FluidSurveys,Employee Surveys
Customer Surveys
Research StudiesVerified UserUse Qualtrics2018-12-22T18:36:45.230ZWe use Qualtrics to survey our riders and employees. It helps us keep all survey contacts in one place and manage the panel.,Survey interface is neat and Qualtrics allows complex survey designing.
There is always a way, if not straightforward, then a roundabout way of getting things done in Qualtrics. That's what I really like about this interface.
Their Customer service is great. One of the best and something to learn from. They tend to change the Account Manager every year, but I've only had good experiences with each one of them. They are very knowledgeable, experienced, and friendly.,Need a select-one-answer-per-column question type. There's a roundabout way to do this, but if we implement the roundabout, we cannot make this question a "required" response
There should be a way to copy formats (colors, fonts, etc.) from Word. Currently, copying these from Word can cause the survey look and feel to go completely haywire,10,We do more complex surveys nowadays that look great and are easier for the respondents. That has improved our response rate,Employee Surveys
Customer Surveys
Research StudiesVerified UserQualtrics is the Queen of Questions2018-06-13T17:07:28.728ZQualtrics is a relatively new software for our company. I've been with the company for two years and the initial account was set up by a consumer insights department which no longer exists within the company. Today, we still use the research suite to conduct market research and to monitor internal employee feedback; however, it is now the responsibility of one person in product marketing instead of the responsibility of an entire consumer insights department.,Qualtrics is great for designing complex surveys. For example, if you want your customers to register for a survey, you can automatically send them the survey link after they register or you can set an exact number of days to wait before sending the survey.
Qualtrics is ideal for individuals who want to manage their consumer insights data in one location. You can manage the survey from start to finish on the same platform.
The data analysis features in Qualtrics is incomparable to other software programs on the market. You can export your data, but you rarely need to because the reporting feature gives you 90% of what you need with the click of a few buttons.,Qualtrics has been working to add more programs to its product line, but I am not sure yet how helpful the new lines are. It seems like they are trying to make it to where the entire company will use different platforms based on the type of feedback they need.
The Qualtrics insights summit is a really great way to network with all different types of researchers. I just wish they would focus more on research and less on having big-name celebrities speak.
Qualtrics support could use some work. It can be difficult to find help in the community. I almost always have to reach out to someone on the online chat or via email to get help.,9,It can be hard to determine an exact ROI for Qualtrics; however, the data you can bring to the table when important decisions are being made is invaluable.
The most positive impact has been the ability to spend less time on reporting because the data is so accessible and easily shared.
The time to analyze raw text data is significantly less when you add Text iQ to your license.,FluidSurveys,Constant Contact, HubSpot, Infusionsoft,Employee Surveys
Customer Surveys
Research StudiesCorinne GibsonHow to get rid of different programs you use by having Qualtrics to generate more ROI2018-08-17T20:47:02.670ZQualtrics is used to conduct customer satisfaction surveys and automate paper work forms to be electronic for research.
Qualtrics solved a lot of problems when it comes to report the results in professional way and break down the reports to separate departments easily.
Qualtrics saved a lot of working hours to do the automation in Excel and the email triggers helped us to have a fast response to our travelers in accurate manner.,Create professional surveys.
Do deep analysis with the data in a more user-friendly way than, for example, SPSS.,More question types for videos.
Better API integration with other platforms like Microsoft power BI.,10,It saved us from hiring 20 people to do the data entry for paper manuals we used to have. This equates to savings of $3.5 M
The forms and ability to create registration forms saved us from using other programs costing around $100,000 per year.
it saved around $700,000 instead of hiring an external agency to do the surveys for us.,QuestionPro, Medallia, Confirmit and SurveyMonkey,Confirmit, Medallia, QuestionPro,Employee Surveys
Customer Surveys
Research Studieskhalid Abdel-RahmanMaster's student review2018-07-18T15:11:51.503ZThe Department of Social and Behavioral Science at Tilburg University uses Qualtrics as their main data capture platform. This is due to the reliability of the platform to maintain the data safe, the different options and distribution canals it offer, as well as the opportunity to create different surveys for academic research or academic development.,Construct the survey logic, allowing you to create cases and conditions as you need them.
Suggest well known or commonly used scales for your questions.
Reviewing the survey format in different kind of displays.,Some specific reminders for assessing the correct score system. When it is the first time you use Qualtrics, it is not intuitive that you can give specific scores to each variable or measurements.,9,As a student, I can't asset completely the ROI of Qualtrics to my institution.,SurveyMonkey and Google Forms,Research StudiesCésar ZacipaTwo thumbs up for Qualtrics2018-07-03T00:00:16.892ZUniversity of Texas at Austin has an institutional license with Qualtrics. Our organization uses Qualtrics to help us evaluate the effectiveness of our programs.,Qualtrics is excellent for creating surveys to determine customer satisfaction
Qualtrics helps provide quick analyses of survey results
Qualtrics is good for creating event invitations and keeping track of RSVPs,I work with a lot of graduate students who are temporary employees. When they graduate, I have to transfer ownership of all of the surveys they have created in order to add new collaborators.,9,Qualtrics has really helped us communicate about the quality of our programs to stakeholders, which has helped us secure trust and funding for future projects.,SurveyMonkey,Employee Surveys
Customer Surveys
Research StudiesMolly HatcherProfessional Software2018-06-14T15:17:52.297ZI am, personally, using Qualtrics' survey platform to conduct a survey of the relevant stakeholders of my research topic. My organization, the University of Western Australia, subscribes to this software.,The survey platform is very user-friendly. The current survey that I am conducting is my first, but it has been easy to use the software.
The webinars showing you how to use Qualtrics are very helpful.
The look and feel of the survey is professional.
Qualtrics has many great features that make it easier to collect and analyze data, including the options for distribution and creating reports.,The support team could be quicker - it took 24 hours to get a reply by email.
I didn't manage to include multiple, independent text boxes to one question to ease data analysis, such as this very example (three boxes that do not prescribe ranking when answering). I could only see this option for ranking.
When changes are made to an email platform, one has to press save for those changes to apply to the email distributed. I missed this and sent out emails without the changes. I.e. perhaps state that somewhere, as I only thought of saving afterward, i.e. before I closed the window, but not before I distributed.,10,N/A. I am a student.,Research StudiesJeanette Høj JensenQualtrics - Great Promise Great Prospect2018-04-13T17:09:32.872ZI use Qualtrics to create custom research surveys. Qualtrics has great tools to add flow logic, randomization, and validation checks. Plus, its out of the box function can be enhanced using custom javascript.
Qualtrics is used across my organization.,Create Surveys. Many different types of questions are available.
Custom Scripts. Qualtrics can be improved using small javascript/jQuery/Prototype.JS scripts. This makes the platform extremely customizable.,Custom Scripts. I think how javascript can be used for Qualtrics' default behavior is not very well documented. I believe, easier "hooks" can be provided for each question that would enable such customization with minimal effort
Tech Support. I believe it would be good for Qualtrics to have a dedicated tech support team that could take calls from clients and take technical questions.
Unique Responses. For some surveys that use crowdsourced platforms like Amazon Mturk for collecting responses from the general population, we need unique respondents. That is because answering questions in one survey might bias responses in another survey. It would be great if Qualtrics can provide a way to prevent duplicate respondents from taking part. Of course, this algorithm might not be 100% full proof, but something that is advanced enough. At present, the "Prevent BallotBox Stuffing" feature in Qualtrics does not do a sufficiently good job. I still see a lot of duplicate IPs in my end results.,9,Very positive ROI. I have run very nice studies and Qualtrics has helped me in my endeavor.,None,Customer Surveys
Research StudiesIndranil Goswami
Unspecified
Qualtrics
272 Ratings
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