Linnworks vs. Omnipack

Would have recommended it 5 years ago, but now absolutely not a chance. Pricing is obscene and the service is appalling. Save yourself time and money by looking elsewhere. Linnworks has one advantage over other providers and that is their integrations with smaller eCommerce channels, this is not worth the money... You could employ someone for 5 minutes per day to pull smaller marketplaces onto a different service via CSV.

On the efficiency of logistic work (warehousing, stock-taking, sending out products to end customers) Omnipack was very efficient and we were not complaining about this. It was unfortunately way worse in the area of communication and the way we were treated by them. Our SPC was changed multiple times over the course of our cooperation (ca. 2 years) and it was difficult to sort out anything with them. A lot of invoices that we received included some strange positions that we were disagreeing with. We did not feel like we were real partners to them. All this led to our decision of resigning from cooperation with Omnipack and switch to the competition.

Incentivized

• Ease of use for both me and my colleagues
• Manages all inventory on multiple channels and marketplaces
• Simple method of printing invoices and shipping labels saves so much time and requires no manual input

Incentivized

• Logistics
• Support
• Warehouse

Incentivized

• Pricing
• Support
• Features

• Communication with the client (our SPC was changed multiple times over just 2 years).
• Different strange positions were put on the invoices and it was difficult for us to understand them.
• We did not feel like we were treated as partners in this relation.

Incentivized

As I have used Linnworks from day one, I constantly get contacted by Linnworks competitors asking me to try their system, however I cannot see any reason to move from a software package that we are all comfortable with, to a different system. It would seem pointless to move to a system that does not have the full functionality of Linnworks.

Incentivized

When we talk about drop shipping operations Shopify is the number 1 in the world for all the major demands, so they solve a lot of questions that are pre-requisites for the business. Omnipack came as a supplementary and additional tool to solve a logistical problem that exists because the business was previously helped by Shopify.

Incentivized

• None
• None
• None

• Positive: when things were going smooth, Omnipack was very efficient and timely in sending out the orders to end customers.
• Negative: endless discussions about discursive invoicing, unclear processes, etc. led to inefficient utilization of our employees.
• In case us being late with the payment, Omnipack was stopping any activities and keeping our stock (we could not take even a part of it - even though the stock value was more than 10x the amount due).

Incentivized