Poor product, worse service
April 05, 2022

Poor product, worse service

James Halliday | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Linnworks

Linnworks quadrupled the price for no increase in service. Poor communication from start to finish and zero justification for the price increase. Linnworks gave us 1 week to find another provider and we did! Much better price and better service with more features - 1/4 of the cost Linnworks would now be charging us. In terms of channel management and WMS - They certainly do it but many do it much better and are more cost-effective. Their support is slow and they are in lagging in pace compared to other providers. They have zero regards for their customers and zero integrity. Avoid and keep yourself smiling!
  • Jack of all - master of none
  • Prints labels at extortionate cost
  • Charges you for every FBA order it doesn't fulfil
  • Pricing
  • Support
  • Features
  • Label Printing
  • Inventory Management
  • Order management

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Would have recommended it 5 years ago, but now absolutely not a chance. Pricing is obscene and the service is appalling. Save yourself time and money by looking elsewhere. Linnworks has one advantage over other providers and that is their integrations with smaller eCommerce channels, this is not worth the money... You could employ someone for 5 minutes per day to pull smaller marketplaces onto a different service via CSV.