Litera Kira vs. Moveworks

Kira is a great due diligence tool and can be well utilised on both large and small transactions. It also has good application if you are looking to compare multiple documents against a model form document or market standard templates. Kira is less useful if you are looking to review emails (e.g. as part of a disclosure exercise); or if your review involves non-Latin based script languages.

Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.

Incentivized

• UI/UX - tagging and naming feels much easier than you'd expect machine learning to feel
• Accuracy - Kira's built-in models perform well out of the box
• Assistance - Kira's support team gets back to me same day if I have a question

Incentivized

• Understanding employee questions and serving up information and answers
• Very easy to add new content into the chatbot
• Excellent customer support

Incentivized

• Inability to relabel smart fields to suit the review process means it is hard to align it to particular projects (e.g. it would be useful to relabel the "Assignment" smart field as "Is the contract assignable?")
• Not enough non-English smart fields.
• Needs the ability to resell user-trained smart fields in a marketplace.
• Output is not customizable enough.
• Built-in analysis tools are useful but a little basic.

Incentivized

• Conversations, asking users refining questions to better tailor responses

Incentivized

If our firm had more contracts in English, the usability of Kira would be rated higher. However, since we have to train clauses in Portuguese in order to use Kira, it makes its usability lower. We still are not able to fully use Kira for reading contracts in Portuguese. It takes a long time and many associate hours to make Kira usable in other languages.

Incentivized

Customer Support is excellent. The online help portal is probably the best I have ever seen. Great videos with content easily found. The HelpLine is staffed by knowledgeable people. The videos have saved us providing a lot of in-house training, which we would struggle to resource. The account managers really know the product and their law firm clients and share best practices and trends.

Incentivized

Kira offers a lot more out of the box than other providers and is also more flexible around integrations. This, plus the clear pricing structure, is why we went for it instead of (or as well as) others. Diligen, RAVN, Leverton, Della, Seal not in list.

Incentivized

• Positive ROI: Increased comfort level of attorneys and use of tech
• Neutral ROI: It has not significantly change how we handle projects, since there still is a need for manual review
• Negative ROI: It has been cost prohibitive to scale it

Incentivized

• 22% reduction in calls to support channels
• Employee growth without needing to add support personnel

Incentivized