LiveImpact vs. Pega Customer Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LiveImpact
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
LiveImpact is a technology platform that was specifically designed and built to support social impact organizations, nonprofits, foundations, and CSR groups, with all their technology needs. It offers Program Management, Fundraising and Volunteer Management all under a single platform.N/A
Pega Customer Service
Score 8.0 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
Pricing
LiveImpactPega Customer Service
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LiveImpactPega Customer Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
LiveImpactPega Customer Service
Small Businesses
Neon CRM
Neon CRM
Score 8.6 out of 10
Simplify360
Simplify360
Score 7.9 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 8.9 out of 10
Conversica
Conversica
Score 9.2 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
Conversica
Conversica
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LiveImpactPega Customer Service
Likelihood to Recommend
10.0
(1 ratings)
7.9
(2 ratings)
User Testimonials
LiveImpactPega Customer Service
Likelihood to Recommend
LiveImpact
LiveImpact would be an excellent choice for any nonprofit, irrespective of size. For those still using Excel to manage their donor data, this would be a hyper boost of productivity and tracking. For those hosting events or campaigns, the development and deployment of microsites are super easy and user-friendly.
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Pegasystems
Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.
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Pros
LiveImpact
  • All-in-one solution with CRM, microsites for campaigns/events, and communications
  • Very easy reporting systems
  • Excellent customer support, plus continuous feature enhancements
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Pegasystems
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
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Cons
LiveImpact
No answers on this topic
Pegasystems
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
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Alternatives Considered
LiveImpact
Ease of use, more comprehensive, price
Read full review
Pegasystems
We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
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Return on Investment
LiveImpact
No answers on this topic
Pegasystems
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
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ScreenShots

LiveImpact Screenshots

Screenshot of LiveImpact offers rich, customizable profiles for your constituentsScreenshot of Our mobile-responsive and beautiful fundraisers can be created within minutes and can very easily be embedded on your website.Screenshot of LiveImapct offers powerful outreach features and you can easily create beautiful looking newsletters with our drag and drop tools.

Pega Customer Service Screenshots

Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation