LiveImpact vs. Pega Customer Service

LiveImpact would be an excellent choice for any nonprofit, irrespective of size. For those still using Excel to manage their donor data, this would be a hyper boost of productivity and tracking. For those hosting events or campaigns, the development and deployment of microsites are super easy and user-friendly.

Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.

Incentivized

• All-in-one solution with CRM, microsites for campaigns/events, and communications
• Very easy reporting systems
• Excellent customer support, plus continuous feature enhancements

• Easy to contact
• Responds very quickly
• Provides accurate information

Incentivized

• Performance, as some of the tasks run in batch.
• Extensibility could take time for complex functionalities.
• At least the cloud version should be more powerful in terms of processing.

Incentivized

Ease of use, more comprehensive, price

We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job

Incentivized

• Reduced the manual effort due to introducing automation
• Increased customer satisfaction
• Enhanced personalization

Incentivized