LivePerson Conversational Cloud vs. Microsoft R Open / Revolution R Enterprise

Liveperson LiveEngage is good for larger deployments with lots of agents, and where the rollout plan is broad with respect to the visitors who you will be targeting. It allows you to manipulate more of the data for reporting than many other platforms. The premium cost and some drawbacks with configuring smaller groups might make it lose some appeal for smaller companies or deployments.

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If you are a MS shop specifically, or have more generic data requirement needs from Microsoft sourced data this will work well. If you have a lot of disparate data across a number of unique platforms/cloud systems/3rd party hosted data warehouses then this product will have issues or a lack of documentation on the net. Performance-wise this product is equal to other R platforms out there.

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• Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
• Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
• The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.

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• It allows distributed algorithm runs on Hadoop HDFS cluster
• It allows using different file formats such as SAS7BAT files or complex files in tab or comma delimited making data munging easier
• It provides scalable solutions by allowing users to re-use R scripts and distributing the computing over nodes through RHadoop

• There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
• It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
• There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

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• Very steep learning curve... for such a quick and useful tool the learning curve is unacceptable.
• Very dangerous in the wrong hands. Because most add-ons are pre-written, you have to trust the community that malicious script is not used.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

LivePerson has been a great tool for our company and everything is customized. We can customize everything from the canned responses, operator surveys, and customer surveys. We receive a lot of positive information from our customers; and to be able to provide technical support of the website as well as status information for already placed orders is awesome

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In general, Revolution Analytics brings a lot of value to the organization. The renewal decision would be based on return on investment in terms of quantified actionable insights that are getting generated against the cost of the product. Additionally, market brand of the tool and reputation risk in terms of possible acquisition and its impact to overall organizational analytic strategy would be considered as well.

It is good, easy to use, improvements are being made to the product and more info being shared in the community. It just needs some more time to become more integrated to other platforms and tools/data out there.

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Generally support comes through the forums and user generated channels which are helpful, easy to access, quickly turned around and provided by knowledgeable users. However the support channels are not employees and the channels are often used as a way to learn quick difficult elements of R. Better design, users interface and tutorial options would alleviate the need for this sort of interaction.

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I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process.

The two are different products for different purposes. But for someone who has little or no experience in R programming, Power BI would be better for starting with. Having said that, Microsoft R is built on R, thus allowing for customization of complex calculations not typically available otherwise.

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• This has definitely helped me monitor my own call volumes and helped me learn the best times to connect.
• Tenfold has also saved me significant time using the 'click-to-dial' feature.
• I still remain frustrated that some of the integration with Salesforce isn't as seamless as it could (or imi should) be; however overall it's still a valuable addition to my business tools.

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• Helped save company money versus buying other stat software

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info