Livestorm vs. McGraw-Hill Connect

Livestorm is well suited to use when you need to reach a group of more than ten people. It wouldn't be a good solution if you wanted interaction from the audience in more than the form of chat.

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For institutions and students who do not want to own books or engage in a majority of in-class only lecture material. Ideally it makes course material cheaper as digital assets, but some people still prefer the more tangible assets. Participants will like the product if they want a more online learning experience.

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• Very intuitive to use and easy to customize.
• Excellent customer service.
• Lots of good data for analytics.
• Participants do not need to download anything.
• Feedback and recommendations are acted on.
• Easy to logistical information on registrants and attendees.
• Supports integrations.

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• Integration with Canvas is seamless and easy to use.
• Assignment completion, for students, is straightforward and easy to use.
• The SmartBook allows students to read as they are tested with questions and this helps them learn the material easily without having first trying to read, memorize a chapter and then answer questions.

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• It would be helpful to have higher quality replays

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• The ebook is not a real ebook, it's really just a web page, or a series of webpages. It can only be accessed through MH Connect, therefore, when logging into the system. A real eBook would be able to be accessed as such-- on a Kindle or other e-Reader, or on a desktop eBook reader. The interface for this is also not very dynamic, just kind of obnoxious and Web 1.0.
• Limited learning tools beyond simple exercises, at least from what I saw.
• Terrible customer service. Long wait times with representatives who do not seem to understand their own product and cannot seem to answer very basic questions.
• Hard to get resolution for basic problems.

Making sure the permission settings for your camera, microphone or browser can sometimes be tricky. If we have a guest, we always have to double-check these. It's also not super intuitive that you need to "Get on Stage" from the webinar page.

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There is quite a steep learning curve in effectively navigating the site and using the resources. MGH seems to discourage integration with other sites, by only allowing links to their site rather than full assignment integration with grade pass back. Resources for teachers and students is good, but presentation format is different than many other programs, forcing both to learn another system.

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The customer service representatives are extremely attentive. They do an excellent job of trying to understand the scope of the issue and follow it through until it has been resolved. When I have provided them with recommendations for improvement they have taken them to heart and many times implemented them. I trust that if I ever have a problem they will be there to help

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Personally, I did not encounter McGraw-Hill support. However, I worked with colleagues who needed support and were able to receive in a timely manner. Overall, McGraw Hill Connect is user-friendly (at least from teacher interface) and easy to navigate, which minimizes the need to reach out for support. The help button is useful and provides plenty of immediate support.

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McGraw-Hill is the most user-friendly and teacher-friendly for students and teachers. McGraw-Hill provided the online portion of learning that helped teachers provide the resources to students that were needed. Additionally, even though McGraw-Hill is wordy in its descriptions in the workbooks it was the least "wordy" of the other options provided to teachers, such as, Go Math.

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• It's been great! It's the very bottom of the funnel for us so it helps accelerate leads and create opportunities.

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• Improved efficiency from analysts looking to speed up the time it takes to do certain tasks.
• Less waste on searching and researching how to do certain concepts.
• Negative impact is use by individuals that can learn better through other methods that don't require activities.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info