TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LocalReviewDesk

    N/AN/ALocalReviewDesk is review management software for local businesses. It turns branded QR posters and NFC cards into a simple system for collecting Google reviews and private customer feedback without review gating. The product is designed for single-location and small multi-location businesses, including cafés, restaurants, salons, dental and allied-health clinics, automotive businesses and trades, rather than large enterprise marketing teams. How…

    $20

    per month per seat

    Reputation.com

    Score7 out of 10
    N/AReputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A
    Pricing
    LocalReviewDeskReputation.com
    Editions & Modules
    LocalReviewDesk (Monthly)
    $20
    per month per seat
    LocalReviewDesk (Annual)
    $200
    per year per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    LocalReviewDeskReputation.com
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing is based on the number of locations, not feature tiers. Every location receives the complete feature set. The first location costs USD $49 per month, with each additional location priced at USD $20 per month, up to a maximum of 12 locations. Annual plans are billed at the equivalent of ten months, making the first location USD $490 per year. There are no setup fees or long-term contracts, and subscriptions can be cancelled at any time. Each location includes two branded NFC review cards at no additional cost. Extra cards cost USD $14.99 each as a one-time purchase, including shipping, and do not affect the monthly subscription price.
    More Pricing Information
    Community Pulse
    LocalReviewDeskReputation.com
    Considered Both Products
    LocalReviewDesk
    No answer on this topic
    Reputation.com, Inc
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    88%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    86%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    7 Answers
    Best Alternatives
    LocalReviewDeskReputation.com
    Small Businesses
    Brand24
    Score9 out of 10
    Brand24
    Score9 out of 10
    Medium-sized Companies
    Birdeye
    Score8.7 out of 10
    Birdeye
    Score8.7 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LocalReviewDeskReputation.com
    Likelihood to Recommend
    -
    (0 ratings)
    8.9
    (8 ratings)
    User Testimonials
    LocalReviewDeskReputation.com
    Likelihood to Recommend
    LocalReviewDesk
    No answers on this topic
    Reputation.com, Inc
    I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.
    Incentivized
    Read full review
    Pros
    LocalReviewDesk
    No answers on this topic
    Reputation.com, Inc
    • Streamlines reviews across multiple platforms
    • Makes answering reviews/surveys easy across multiple platforms
    • Assists with management of consistent information across online listings
    Incentivized
    Read full review
    Cons
    LocalReviewDesk
    No answers on this topic
    Reputation.com, Inc
    • better responses that are more unique
    • would love to be notified as soon as the review comes in also
    • publish our responses for us
    Incentivized
    Read full review
    Alternatives Considered
    LocalReviewDesk
    No answers on this topic
    Reputation.com, Inc
    Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.
    Incentivized
    Read full review
    Return on Investment
    LocalReviewDesk
    No answers on this topic
    Reputation.com, Inc
    • Update clientele about important information
    • Available metrics to improve post qualities
    • Daily failures results in less usage due to trust issues
    Incentivized
    Read full review
    ScreenShots

    LocalReviewDesk Screenshots

    Screenshot of Dashboard Home PageScreenshot of Feedback OverviewScreenshot of Feedback Detailed