Repuation.com deserves strong consideration
November 08, 2021

Repuation.com deserves strong consideration

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Reputation

Using it to monitor and obtain reviews, to analyze for operational insights, to survey customers for satisfaction insight.
  • Survey customers
  • Report customization
  • Solicit reviews
  • Report customization could have increased customizations
  • Surveys could have increased customizations for skip and display pathing
  • Social media management wasn't great when we last tried it (perhaps it's improved)
  • Customization
  • Scalability
  • Ease of use
  • Improved operational insights to drive decisions
  • Respond to reviews quickly
  • Solicit reviews
We have considered other vendors at contract renewal but decided to stay with Reputation.com because it meets our current and projected needs and is priced competitively.

Do you think Reputation.com delivers good value for the price?

Yes

Are you happy with Reputation.com's feature set?

Yes

Did Reputation.com live up to sales and marketing promises?

Yes

Did implementation of Reputation.com go as expected?

Yes

Would you buy Reputation.com again?

Yes

I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.

Reputation.com Feature Ratings