Item: Reputation.com
Rating: 5
Author: Vilen Vlasov

Overall Satisfaction with Reputation

Use Cases and Deployment Scope

Reputation.com is used on a daily basis for Social Media posts on sites like Facebook and Instagram. Locations utilize the platform to inform consumers about daily promotions, provide informational and educational materials, and fun facts, images, and videos to provide an escape from daily life. Having pre-created posts and Assets database helps save time on researching and coming up with ideas for the content.

Pros and Cons

Pros

Visually Appealing
Simplified Navigation Design
Allows posting on multiple days and times

Cons

Almost Daily glitches
Functions that are displayed do not function properly such as filtering
Appearance of old posts
Lack of weekend support
No proactive approach when there are issues

Most Important Features

Ability to post ahead
Asset and post library
Metrics

Return on Investment

Update clientele about important information
Available metrics to improve post qualities
Daily failures results in less usage due to trust issues

Key Insights

Do you think Reputation.com delivers good value for the price?

Are you happy with Reputation.com's feature set?

Yes

Did Reputation.com live up to sales and marketing promises?

Did implementation of Reputation.com go as expected?

I wasn't involved with the implementation phase

Would you buy Reputation.com again?

Other Software Used

Adobe Acrobat Reader DC, Microsoft Teams, Microsoft Excel

Likelihood to Recommend

The idea and the design are great. The visuals are appealing along with navigation. Available Metrics and reporting are great tools! The reason for the low rating is while all the items within Reputation.com are great, there are issues almost on daily basis. Functions do not work correctly, such as filtering and post boosting. The company does not provide weekend support and when there are issues, there is no proactive notification. Instead, it is usually discovered only when the user reports it. When everything works properly, it is a great tool.

Reputation.com Feature Ratings

Comments

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Amazing when works, but...