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Amazing when works, but...
November 10, 2021

Amazing when works, but...

Vilen Vlasov | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Reputation

Reputation.com is used on a daily basis for Social Media posts on sites like Facebook and Instagram. Locations utilize the platform to inform consumers about daily promotions, provide informational and educational materials, and fun facts, images, and videos to provide an escape from daily life. Having pre-created posts and Assets database helps save time on researching and coming up with ideas for the content.
  • Visually Appealing
  • Simplified Navigation Design
  • Allows posting on multiple days and times
  • Almost Daily glitches
  • Functions that are displayed do not function properly such as filtering
  • Appearance of old posts
  • Lack of weekend support
  • No proactive approach when there are issues
  • Ability to post ahead
  • Asset and post library
  • Metrics
  • Update clientele about important information
  • Available metrics to improve post qualities
  • Daily failures results in less usage due to trust issues

Do you think Reputation.com delivers good value for the price?

No

Are you happy with Reputation.com's feature set?

Yes

Did Reputation.com live up to sales and marketing promises?

No

Did implementation of Reputation.com go as expected?

I wasn't involved with the implementation phase

Would you buy Reputation.com again?

No

The idea and the design are great. The visuals are appealing along with navigation. Available Metrics and reporting are great tools! The reason for the low rating is while all the items within Reputation.com are great, there are issues almost on daily basis. Functions do not work correctly, such as filtering and post boosting. The company does not provide weekend support and when there are issues, there is no proactive notification. Instead, it is usually discovered only when the user reports it. When everything works properly, it is a great tool.

Reputation.com Feature Ratings