TrustRadius: an HG Insights company

LogDNA vs. Symantec Server Management Suite

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogDNA

    Score9 out of 10
    N/ALogDNA headquartered in Mountain View offers their eponymous cloud log management or on-prem/self-hosted log management solution.N/A

    Symantec Server Management Suite

    Score7 out of 10
    N/AThe Symantec Server Management Suite is an option for automating the management of servers and deployments.N/A
    Pricing
    LogDNASymantec Server Management Suite
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LogDNASymantec Server Management Suite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    LogDNASymantec Server Management Suite
    Small Businesses
    SolarWinds Papertrail
    Score8.9 out of 10
    No answers on this topic
    Medium-sized Companies
    SolarWinds Kiwi Syslog Server
    Score8.1 out of 10
    Icinga
    Score9 out of 10
    Enterprises
    SolarWinds Loggly
    Score7.7 out of 10
    HPE OneView
    Score6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LogDNASymantec Server Management Suite
    Likelihood to Recommend
    9.0
    (3 ratings)
    7.0
    (2 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    LogDNASymantec Server Management Suite
    Likelihood to Recommend
    LogDNA
    Anytime we need to make any kind of log on any platform that we use, LogDNA is well suited. It is primarily used for logging errors on our server but also used for checking issues within our iOS apps when we need to identify a critical issue that is occurring. The search feature is very very good!
    Incentivized
    Read full review
    Broadcom
    The SMP suite is great at what it does, but it can be very complicated to learn how to get it to do what you want. It's a beast! However, when you learn how to the things you want to do, it comes as second nature and you complete them like they're supposed to be done that way. A lot of these things are done to be able to be completed a number of different ways. Take Patch Management, you can deploy patches automatically, via Jobs, or via the "Start Software Update Cycle Now" link in the SMP Agent!
    Incentivized
    Read full review
    Pros
    LogDNA
    • The UI is simple to use and hasn't ever been confusing for anyone to use on our team.
    • Backups are great since we do occasionally need to access logs from the past and it has helped us solve some problems.
    • Searching/filtering is great and I've always been able to get exactly what I need.
    Incentivized
    Read full review
    Broadcom
    • Software deployment through policy
    • Engage with customers for feedback
    • Understands the future needs of customers
    Read full review
    Cons
    LogDNA
    • There isn't really much I would change
    Incentivized
    Read full review
    Broadcom
    • The SMP solution is a beast. Each piece is complicated in itself let alone how everything ties together!
    • There is plenty of documentation online on how to perform a specific task, but you need to pay attention to what VERSION the article is written for. I've been halfway through implementing something only to hit a roadblock since I'm running a newer version and the option the article says to click on doesn't exist anymore...
    Incentivized
    Read full review
    Usability
    LogDNA
    It's really easy to use and powerful. But at a few times, the UI may feel sluggish, which is a bit expected, since it's displaying live stream of heavy data.
    Incentivized
    Read full review
    Broadcom
    No answers on this topic
    Support Rating
    LogDNA
    It is very very good. They are responsive and very helpful. They also take the time to walk you through the issues you are having. But honestly, it is so straightforward that you rarely need to get support from their team. They are very helpful when you do need their support though.
    Incentivized
    Read full review
    Broadcom
    No answers on this topic
    Alternatives Considered
    LogDNA
    LogDNA was already setup when I started and it is offered through Heroku so that's why it was chosen. It's also cheaper I believe. Compared to Logentries, it does the same thing.
    Incentivized
    Read full review
    Broadcom
    The decision to use Symantec was not my own but I believe it competes well against other products such as SCCM offering more features.
    Read full review
    Return on Investment
    LogDNA
    • LogDNA is 30% cheaper than our previous solution
    Incentivized
    Read full review
    Broadcom
    • Being able to report on the majority of things you want all from one interface, makes it really easy to get the results you want.
    • Because my employer didn't provide training, it took working with support, reading technical documentation, and just playing around on my own to learn how to do certain things.
    • I've had a lot of help from the SMP Support staff and they're great people and very helpful!
    Incentivized
    Read full review
    ScreenShots