Logi Info (or the Logi Analytics Platform) is a developer-grade analytics platform designed for application teams needing to rapidly build, deploy, and maintain mission-critical applications. Logi serves the embedded model, so companies increase the
likelihood of building valuable, long lasting applications. The vendor focuses on enriching embedded analytics
capabilities so that their customers' applications become more valuable, faster. According to the vendor, Logi allows customers to…
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Mattersight PBR
Score6 out of 10
Enterprise companies (1,001+ employees)
The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.
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Pricing
Logi Info
Mattersight PBR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Logi Info
Mattersight PBR
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Logi's pricing was developed with software vendors in mind and as such, we offer flexible, custom pricing aligned with your go-to-market approach and long-term growth plans. Our pricing objective is to ensure our partners can rapidly scale their analytics.
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More Pricing Information
Features
Logi Info
Mattersight PBR
BI Standard Reporting
Comparison of BI Standard Reporting features of Logi Info and Mattersight Predictive Behavioral Routing (discontinued)
Logi Composer is the best of the product range that Logi Analytics offers; Logi Info is, in my mind, a terrible experience and should be discontinued. Logi Info is not a BI tool and many CEOs and product managers believe it is. Instead, it is a tool for web developers to create IIS apps with a library of BI-type components, and with everything else having to be hand-coded in JavaScript and CSS. Maybe this was cool back in the early 2000s when Logi Info came about, but today I'd recommend using Visual Studio, C#, .NET, and finding a NuGet package for your visualisations if you wanted to go the route of making your own web app. This said, where it is suited is if you have a burning desire to make a stand-alone IIS-based web application and you don't need or want to leverage any existing skills in .NET or PHP or other frameworks/languages. Instead, you want to use the Logi Info XML-based BI widgets and you're happy to make something quick without needing it to look really awesome.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Clear/Concise view of data. Easily intuitive, amazing drill down capability, fully user configurable panels and dashboards.
Self-Service is such a powerful tool for facilities that want to create/design their own reports/dashboards, it's instantly recognized as being very powerful and agile.
Logi software makes the designer realize that they should think outside the box and not stick with "it's how we have always done it limitation". It allows you to be very creative.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is not always intuitive to incorporate JavaScript into Logi Info. The tools are all available, but the process requires multiple resource in translating between Logi and JavaScript.
The toolbox is too vast for Logi to provide a 'quick implementation' or 'quick start guide'. There are so many tools that Logi expects the client to determine which fit their use case. There are purchasable 'Professional Services' options for implementation, but without these, the toolset is almost too big.
Logi Info is a very outdated, archaic product that tries to build .NET / Java web apps using an obscure XML-based markup language to implement BI widgets, with a lot of extra CSS/JavaScript needed on your own to make it do the best things. There are many other better tools. It is not a BI tool, and as a web development tool it's not great either. I'd recommend getting some good third-party .NET BI library if you want your web devs to make the reports, otherwise use a proper BI tool like Power BI or Tableau, or even Logi Composer (formerly ZoomData before Logi acquired it.)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I am giving 9 rating because the Logi Info still needs to improve on the tutorials part and make it easy for the beginners. Otherwise, it's a very good analytics tool which offers more than 20 types of visualization. It's predictive analysis feature and easy to embed with technologies make it stand out in the market.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The support process is bit slow and has a good scope improvement but overall it's good as team is very supportive. They generally take 1-2 days time to respond emails sent to them but some times a delay is also expected. Overall, I did not face any major issues using the service.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Logi gave us the flexibility we needed to meet the configurable nature of our product and for the need to create custom reports. Other products did not allow flexbility to generate reports via script as was one of our primary requirements.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
By embedding Logi in our solution and using the Logi Self-Service Module we can provide this flexibility to our users without requiring custom development work for each new request.
We succeeded in developing embedded self-service analytics at scale with a combination of Logi analytics as front-end and a Cassandra data lake with Spark aggregation algorithms as back-end.
We analyze the insurance industry and need to replicate different data formats across hundreds of databases to support multi-tenant (customer) BI reports and "ad hoc" data review on millions or hundreds of millions of records per customer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
