LogPoint vs. SolarWinds Papertrail

LogPoint is incredibly useful for pulling information from various log sources and combining them together to offer insights into suspicious or potentially malicious behaviour. It is not intuitive and can take some time to get used to. Once you're up and running though, it's easy to onboard new log sources. Search queries can again be tough to get used to, but LogPoint support is really helpful and can offer assistance with writing more complex searches.

Incentivized

As a 3rd party endpoint, SolarWinds Papertrail did exactly what it needed to. My hesitation is on the technical aptitude of the colleague receiving the recommendation, as the overall level of command line skill/understanding would have to be high. Web applications are a great solution here, but MOST of them already provide some sort of logging output. The scenario would definitely be in the situation where logging wasn't readily available in the current solution space. IF something like SolarWinds Papertrail was needed, it's probably the de facto thing that I would recommend.

Incentivized

• Technical support team is fast and competent
• License management and cost
• Log parsing
• New logs can be provided to the support team for parser creation
• High Availability architecture does not cost more

• Free configuration on how Papertrail will alert you
• Easy to setup with your server/application
• Very intuitive and easy to use
• Fair pricing policy/plan

Incentivized

• Providing a full Cloud solution
• Having more documentation for complex deployment

Incentivized

• The CLI was a bit clunky and required some Linux-y thought to get right (obviously more designed with scripting in mind)
• Tracking logs in real time (think something like `tail`) wasn't wildly intuitive
• Accessing/searching archives required a lot of CLI-style pulling/extracting/reg-exing

Incentivized

We are confident with the solution and we are using it daily

Incentivized

We are definitely going to continue using Papertrail. It's been a lifesaver.

Incentivized

Overall, LogPoint is pretty easy to get started with but faces issues with specific things (syslog on custom ports, script log collection, etc.).

Incentivized

It's extremely easy to use. I and new colleagues have never had any issues configuring this tool or setting it up, it works almost out of the box with very simple instructions to follow to configure it to our own environment. I would highly recommend it on that ability alone.

Incentivized

LogPoint support is outstanding. They are incredibly helpful, and on occasions have proactively identified issues with our setup, and logged cases on our behalf before we had even noticed there was a problem. If there is a search we need to write that is beyond our skills, LogPoint support can typically write it for us within a couple of days. They are always very responsive, and I am yet to have a bad support experience.

Incentivized

I honestly have never had the need to use the support team, as we have not run into any issues so far. If we did however, judging from how the tool itself works, I don't doubt that the team would provide excellent support for any issues that we may possibly run into.

Incentivized

Really nice person with huge skills on LogPoint

Incentivized

LogPoint is easier to implement and less expensive.

Incentivized

CloudWatch, by itself, is terrible at search. CloudWatch Insights works great and has powerful search capabilities, but it's more difficult to set up alerts. Also, because Insights charges per search, you have the potential to accumulate a large bill if you need to do many searches. I like that SolarWinds Papertrail has a known monthly cost.

Incentivized

N/A

(Cannot skip without answer)

• Keep the same team to manage more IT resources
• Having a better logs visibility

Incentivized

• SolarWinds Papertrail cost compared to the benefits it provides is a win.
• When the logs are flooded, and the monthly limits are reached, the failure to post new logs may be a significant drawback.
• The great search/filter capabilities is key for speedy and precise debugging of incidents that may happen during testing and operation.

Incentivized