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Papertrail is very intuitive to use and very useful when debugging production applications
Updated December 11, 2020

Papertrail is very intuitive to use and very useful when debugging production applications

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Papertrail

It's a really good product to monitor your server logs and sends an email alarm to alert you or your team if any anomalies come up in your logs. You could adjust how Papertrail will notice you based on your logs output, so you could make your application output a warning or error log anywhere and Papertrail will make sure whenever it happens, it will come to your attention via email. It's also very useful if you want to know what's happening on your server since it could catch your web server logs as well.
  • Free configuration on how Papertrail will alert you
  • Easy to setup with your server/application
  • Very intuitive and easy to use
  • Fair pricing policy/plan
  • More documentation about the tools: feels like we haven't explored everything they have to offer yet.
  • Options to integrate with major server providers (AWS, Azure, Google Cloud, etc) easily.
  • SMS alerts
  • We are alarmed properly so it makes it easy for us to monitor the server.
  • Very easy to debug our apps when something's gone wrong (bug) in the production server.
  • Noticed whenever any third party scan was going on our server.
AWS user interface and user experience is not really great, its really hard to trace logs on their console. Papertrail offers so much better user experience for us, its also very easy to setup alarm on Papertrail whenever something's gone wrong. I personally choose Papertrail because it's easy to use, although since default integration with AWS EC2 is not available, we're not using it at the moment.
It's really good to keep logs of your apps and is fairly easy to configure if you have your own web server. Default integration with Heroku is very useful if you are using Heroku. Probably less useful if using AWS, Azure, or Google Cloud. Would be good if there's any default integration with those major cloud providers.

ROI

  • Price
  • Product Usability
  • Prior Experience with the Product
Mostly is because we have been using Papertrail before when we are using Heroku (we have been migrating to AWS now), and Papertrail is one of the feature we are missing so much since its very easy to use and navigate, we are having a hard time auditing logs with AWS Cloudwatch in the beginning so we decide to forward some of the log entries that we care about to Papertrail