LogPoint vs. Splunk IT Service Intelligence (ITSI)

LogPoint is incredibly useful for pulling information from various log sources and combining them together to offer insights into suspicious or potentially malicious behaviour. It is not intuitive and can take some time to get used to. Once you're up and running though, it's easy to onboard new log sources. Search queries can again be tough to get used to, but LogPoint support is really helpful and can offer assistance with writing more complex searches.

Incentivized

Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.

• Technical support team is fast and competent
• License management and cost
• Log parsing
• New logs can be provided to the support team for parser creation
• High Availability architecture does not cost more

• Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
• Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
• Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.

Incentivized

• Providing a full Cloud solution
• Having more documentation for complex deployment

Incentivized

• ITSI really needs a robust splunk log ingestion infrastructure at its core
• ITSI requires a great engineering team to build out the automated discovery and topology
• Unless you use an API to build the topology, the view can quickly become static

Incentivized

We are confident with the solution and we are using it daily

Incentivized

We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.

Overall, LogPoint is pretty easy to get started with but faces issues with specific things (syslog on custom ports, script log collection, etc.).

Incentivized

LogPoint support is outstanding. They are incredibly helpful, and on occasions have proactively identified issues with our setup, and logged cases on our behalf before we had even noticed there was a problem. If there is a search we need to write that is beyond our skills, LogPoint support can typically write it for us within a couple of days. They are always very responsive, and I am yet to have a bad support experience.

Incentivized

During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.

Really nice person with huge skills on LogPoint

Incentivized

LogPoint is easier to implement and less expensive.

Incentivized

Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.

Incentivized

N/A

(Cannot skip without answer)

• Keep the same team to manage more IT resources
• Having a better logs visibility

Incentivized

• Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
• Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
• Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.