LogRocket vs. Medallia Digital Experience Analytics

LogRocket

Medallia Digital Experience Analytics

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LogRocket	Score 8.9 out of 10	N/A	Modern Frontend Monitoring and Product Analytics LogRocket combines session replay, performance monitoring, and product analytics, to enable software teams to create the ideal product experience.	$99 per month
Medallia Digital Experience Analytics	Score 4.8 out of 10	N/A	Medallia Digital Experience Analytics (formerly Decibel Insight) is a heat mapping and web analytics solution. The solution provides visibility into every user's experience to identify the biggest opportunities for growth. Automatically scoring every experience, Medallia DXA is designed to uncover the biggest opportunities to improve the user's digital presence, strengthen customer relationships, and generate more revenue.	$40 per month

Pricing

LogRocket

Medallia Digital Experience Analytics

Editions & Modules

Team: $99
per month
Developer: Free
Professional: Contact sales team

No answers on this topic

Offerings

Pricing Offerings
LogRocket	Medallia Digital Experience Analytics
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

Developer (free): includes 1000 sessions/month and 30 day data retention Team (starting at $99): includes LogRocket's core functionalities. Plans scale by session count and user seats Professional (custom pricing): includes LogRocket's core functionalities along with performance monitoring capabilities and advanced reporting

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More Pricing Information

Community Pulse
	LogRocket	Medallia Digital Experience Analytics

Best Alternatives
	LogRocket	Medallia Digital Experience Analytics
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User Ratings
	LogRocket	Medallia Digital Experience Analytics
Likelihood to Recommend	10.0 (1 ratings)	6.9 (3 ratings)
Likelihood to Renew	- (0 ratings)	7.3 (1 ratings)

User Testimonials
	LogRocket	Medallia Digital Experience Analytics
Likelihood to Recommend	LogRocket It's incredible for anyone who works at a saas and does customer support. It's the first job I've ever used Logrocket at and it adds such a great layer of service Incentivized Verified User Anonymous Read full review	Medallia When we knew that there were some website issues, we were able to use Decibel Insights to really pinpoint the issue and then work on a fix. Again, if we are doing a CRO test then we could also use the tool for a similar reason. It is less suitable for complex websites or websites that are frequently changing, as a lot of support is required by the team and it takes a lot of admin to keep the Decibel Insights account working as effectively as it should. Incentivized Verified User Anonymous Read full review
Pros	LogRocket enhances the customer support journey allows non-techy personnel like myself to dive into customer issues Incentivized Verified User Anonymous Read full review	Medallia Heat mapping provides a great understanding of UI pain points/bugs Integration with analytics tools (we use Adobe) brings in analytics analysis as well Helps to understand the user journey and where dropoff is occurring Incentivized Verified User Anonymous Read full review
Cons	LogRocket It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on? Cropping sessions could be simplified I think - particularly the cropping tool's design Incentivized Verified User Anonymous Read full review	Medallia Being able to create groups of segments would be useful. The interface for selecting page types needs more options, it can be difficult to use if you have lots of similar pages. Would be good if top level stats were presented in different ways, or in a more visual way (ie pie charts, graphs). Generating reports - it would be nice if I could export charts and graphs instead of just CSV files. Verified User Anonymous Read full review
Likelihood to Renew	LogRocket No answers on this topic	Medallia I've heard about some new features that are coming online soon to do with tracking forms. They also offer a lead tracking package that we haven't tried yet, but I'm keen to check out. Verified User Anonymous Read full review
Alternatives Considered	LogRocket No answers on this topic	Medallia I have used Hotjar before, and in comparison, the functionality and the abilities in Decibel Insights are so much more advanced. The only downside is the price difference between the two tools, but the adaptability and the customer support you get with Decibel Insights definitely make it a more manageable and long-term tool to integrate with your marketing activity. Incentivized Verified User Anonymous Read full review
Return on Investment	LogRocket No answers on this topic	Medallia We have improved form fills, which has provided more sales leads We have been able to tweak UI elements to make the site more navigable so that users want to spend more time on the site We have been able to more quickly and efficiently identify bugs on our e-commerce pages, increasing order rates among users Incentivized Verified User Anonymous Read full review
ScreenShots	LogRocket Screenshots