LogRocket vs. UserReplay (discontinued)

It's incredible for anyone who works at a saas and does customer support. It's the first job I've ever used Logrocket at and it adds such a great layer of service

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Great for online businesses who are well established and want to refine their UX/site performance.

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• enhances the customer support journey
• allows non-techy personnel like myself to dive into customer issues

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• Identifying an issue and quickly understanding what the financial impact is
• Seeing how users use and interact with your site, by device
• Reporting on custom events
• Quickly finding a session and replaying it, to watch it back.

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• It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on?
• Cropping sessions could be simplified I think - particularly the cropping tool's design

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Having confidence in the reports/numbers it pulls
• No function to email out weekly/monthly reports.
• Insights are sometimes difficult to extract

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Very well, a similar but different system

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• Confirmed our low basket abandonment

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info