Lokalise vs. OpenText Web CMS vs. Smartling

We used the service for almost 2 years, initially the decision was very tight when comparing to similar providers. There are many services that can do similar functions to what Lokalise to, given the many providers existing, if I were to choose again I'd be looking for lower price and better cancellation policies, versus aggressive sales tactics that result in loss of trust for a couple bucks.

OpenText TeamSite is well-suited to large, enterprise-wide implementations where customization, content governance, and dynamic content distribution is needed or prioritized. It is probably not ideal for smaller sites with simple architecture and few resources to manage custom implementation.

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It is perfect for texts that are used regularly and with more or less slight variations. For any other text, its appropriateness depends greatly on the context provided. The segmentation that helps automate repetitive tasks makes it difficult to properly translate other texts - unless the full context of the document is provided.

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• optimizing translation processes
• offering a good experience for translators, managers and developers
• great communication options between translators and task owners

• The drag and drop forms feature makes publishing simple and quick.
• Preview of customer data before sending publications helps us to deliver personalized experiences.

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• Excellent customer support reps that are available for any and all questions.
• Detailed interface that allows you to control pretty much everything yourself.
• Comprehensive help center containing articles and videos.

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• Refund policy is unfortunately non existent, charging 11 months extra than use
• Integration got broken and cascaded the failure to the deployment pipeline
• Interface can be confusing and slow at times

• I have recommendation for improvements.
• It is easy to work with all the features.
• All necessary content management tools are included.

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• We look forward to seeing more in-depth reporting and user management features specifically for translation agencies that handle multiple client accounts

I have never seen a software company working so diligently to make improvements in a constant and consistent way. Their tool has truly transformed and made a great impact to localization industry

Overall, it's a solid package with the potential to offer much functionality with appropriate resources applied. There are a few issues with the authoring interface that OpenText should address before its a top shelf authoring experience.

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I do think Smartling has a very high usability. It is easy to access, straightforward in what it can do and has a user-friendly design. It is also highly adaptable, though I wish there was a way to set more keyboard shortcuts for functionalities where they are not currently available.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Our technical resources engage with OpenText TeamSite so I don't have direct experience. However, critical issues that we need help with seem to get the attention they deserve without issue. However, training and user resources for business owner roles are a bit lacking and some annoying issues with the authoring interface should be addressed sooner.

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I always receive timely and pleasant support from their Help Desk!

Lokalise is definitely one of the best tools on the market

It offers more content editing features at a relatively low cost thus overall deployment is lower in cost. It has great customer support who are always there to support and answer to our needs thus making the process of deployment seamless at every stage and offering training for working with their product.

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We prefer Smartling as an online CAT tool because it is easy to use and we can onboard new translators quickly without lengthy training cycles. Our customers like Smartling because they can manage all of their translation needs (website, apps, business documents) through one single platform, share style guides, glossaries and translation memory and save on translation cost over time.

The annual contract should be clearer in terms of the breakdown of user license types (system admin, admin, regular user, etc).

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• We integrated with google analytics, now we have the proper comprehension of our audience data reception and behaviors - we've greatly improved on personalized marketing.
• Quick publication of content across the main digital channels.
• We run our digital campaigns swiftly.
• We've maintained our brand consistency for three years.

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Invited by the Vendor

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• Saves us from doing five times the work to keep our localized websites synced.
• Can be managed by one person based in the USA (does not require a global team).

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info