LRS VPSX vs. OpenText XM Fax

LRS can be expensive. It supports all kinds of printers and models. One location for drivers for the printer. You do not install a printer driver at each workstation. It uses a central driver stored on a server. Easy management of printers. Can be deployed through SCCM or other products. It can be expensive for small businesses. It has been designed for large enterprises.

Incentivized

XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place

Incentivized

• VPSX is license based on the number of printers. You can have multiple VPSX servers. They do not charge extra for software licenses. As long as the total number of printers does not exceed a certain amount.
• It has secure printing features that are really great. There is an additional cost for secure printing. We have about 150 secure printing licenses out of over 2800 printers.
• You can manage multiple VPSX printers from any VPSX web login. As long as the configuration is corrected you should have no issue.
• It can be integrated with AD. All groups and members are defined in AD, then at the application level, you can grant access to manage the product.
• It can give you granular access for managing printers based on your company policy and requirements.
• Upgrades are simple and quick.
• Support has been outstanding.

Incentivized

• Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
• XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
• XM Fax provided onsite sales support for sales and technical training.

Incentivized

• Centralize reports. It lacks reporting tools.

Incentivized

• Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.

Support is great. They can hold your hand if you do not know. The support staff is well trained. If the support is unsure, they will bring another SME to help out right away. After hour support is quick to respond to the call.

Incentivized

We were using HP printing and Novell iPrint. VPSX was really easy to manage and it was more efficient for Einstein.

Incentivized

XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.

• Less FTE to manage products. It requires a minimum day to day maintenance if the setup is done properly.
• We can review from the dashboard to see how many printers are having an issue. Number count.
• It requires some time to learn the product.

Incentivized

• I m not sure on pricing or how XMedius is pricing solutions now
• Cloud-based / vs On-Prem I think my vote always goes for on Prem
• ROI (not my field)