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XM Fax Ease of Use
April 29, 2022

XM Fax Ease of Use

Mark Detwiler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with OpenText XM Fax

I currently work for a Xerox Dealer who resells OpenText XM Fax to our customers. Our sales team discusses XM Fax with every customer. The cost savings for faxing through XM Fax over an analog fax line is significant. We currently bill over 180k fax pages per month through XM Fax. The sales and service support through OpenText has always been outstanding. I wished other software vendors were as easy to work with as OpenText and XM Fax.
  • Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
  • XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
  • XM Fax provided onsite sales support for sales and technical training.
  • Honestly, I am not sure I have anything. I worked for Xerox for nearly 20 years and have worked with the XM Fax support folks for many of those years. The support I have received has always been outstanding and a phone call away.
  • XM Fax Dashboard and the ability to see fax confirmation and resubmit faxes.
  • Fax to Email.
  • Autofill electronic cover pages.
  • XM Fax has been a great revenue stream when added to the hardware sale.
The XM Fax Connector that is available for the Xerox MFP devices make faxing from XM Fax simple and convenient.

Do you think OpenText XM Fax delivers good value for the price?

Yes

Are you happy with OpenText XM Fax's feature set?

Yes

Did OpenText XM Fax live up to sales and marketing promises?

Yes

Did implementation of OpenText XM Fax go as expected?

Yes

Would you buy OpenText XM Fax again?

Yes

We just signed up a customer who faxes less than 100 pages per month. Faxing through OpenText XM Fax was going to save them $1200 per month and give them the ability to fax directly from their computers and via email. Users were printing the documents and then fax them on the fax machines.