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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lucidya

    Score8.4 out of 10
    Enterprise companies (1,001+ employees)
    Lucidya is a CX platform supporting customer experience across enterprises and public sector organizations. Its AI-native architecture ingests and analyzes customer data and market signals in real time across voice, chat, email, social media, and 40+ other digital data sources. By automatically detecting intent and classifying these inputs, it orchestrates and routes workflows to AI agents that execute end-to-end resolutions autonomously, handling cases from initial contact through…N/A

    Roku OneView

    Score8 out of 10
    N/AThe OneView Ad Platform (formerly Dataxu, acquired by Roku October 2019) is a solution for marketers and content owners to, according to the vendor, reach more cord cutters and measure performance using the largest TV identity dataset, where advertisers can manage their entire campaigns – including OTT, linear TV, omnichannel, and more – all in one place.N/A
    Pricing
    LucidyaRoku OneView
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LucidyaRoku OneView
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    LucidyaRoku OneView
    Small Businesses
    MindTouch
    Score7 out of 10
    Agency Analytics
    Score8.9 out of 10
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    Supermetrics
    Score9.7 out of 10
    Enterprises
    Medallia
    Score8.9 out of 10
    TrackMaven
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LucidyaRoku OneView
    Likelihood to Recommend
    8.4
    (3 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    LucidyaRoku OneView
    Likelihood to Recommend
    lucidya
    its very useful for tracking specific accounts and keywords associated with your business. what people think about a particular subject. also it is very helpful to track which communication channels brings more customers to your business
    Read full review
    Roku, Inc.
    Dataxu is great for running multiple campaigns at the same time. It's reporting features are great as well as the exchanges it has to offer. For a company just wanting to run one campaign, I don't think it would be worth their time learning how to navigate Dataxu; however, for a company running to run multiple campaigns, Dataxu makes the process easier. Dataxu has great customer service representatives that provide superior training whenever needed.
    Incentivized
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    Pros
    lucidya
    • Social lestining
    • Campain monitoring
    Read full review
    Roku, Inc.
    • The platform's mobile serving capacity is great; spending is always consistent and the impression numbers are some of the highest we've seen. We can always depend on this method of ad serving to get us the results that we and our clients expect.
    • The intelligence and audience information (found under the Reports tab) is helpful when writing a "story" for the client; it assists us in determining future targeting strategies. Custom Queries are also available under the Reports tab and these are extremely helpful when we need to view specific details about the campaign.
    • The dashboard's spend-to-date graphic helps us to immediately recognize what campaigns are falling behind so that we may adjust the budgets accordingly.
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    Cons
    lucidya
    • Improve on dashboard customization
    • Provide more visually appealing reports
    Read full review
    Roku, Inc.
    • Website blacklisting
    • Flagging problems. For example, if a campaign has been running a week and hasn't spent any of the budgets, there could be a setting enabling it from doing so. When you have multiple campaigns running, it's hard to track this.
    Incentivized
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    Likelihood to Renew
    lucidya
    No answers on this topic
    Roku, Inc.
    It is not in my jurisdiction to renew or end contracts with DataXu. I know that the high cost to maintain a contract with DataXu can be off-putting
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    Support Rating
    lucidya
    No answers on this topic
    Roku, Inc.
    At Haberfeld, we had our own customer service representative out of Boston. He provided superior and timely support for all of our questions and needs. He also ran test campaigns to show us what our potential impact could be before we put dollars towards anything. He even came all the way down to Nebraska to visit with us at one point. Whenever we needed something, he was quick to respond and provide appropriate resources and training.
    Incentivized
    Read full review
    Alternatives Considered
    lucidya
    Lucidya analyzes the local content
    Incentivized
    Read full review
    Roku, Inc.
    We work with multiple platforms, not solely DataXu. As of late, AdWords has proven more beneficial to us. AdWords is very user-friendly and they are easy to contact. If we need a question answered, we can simply hop onto a Google Chat and get the responses we need to move forward. DataXu is much harder to get in contact with and their Help Beta tab is not especially informative. If we need to serve impressions, DataXu is certainly the server to utilize
    Read full review
    Return on Investment
    lucidya
    • ROI is difficult to measure, but very helpful in making marketing decisions
    Read full review
    Roku, Inc.
    • Provided us with accurate and timely data to provide to clients.
    • Enabled us to streamline our process for running PPC ads for over 80 clients.
    • Allowed us to show our ads to households across multiple devices and relevant exchanges.
    Incentivized
    Read full review
    ScreenShots

    Lucidya Screenshots

    Screenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Customer Care
Take customer satisfaction performance to the next levelScreenshot of Customizable DashboardScreenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Competitive Analysis & BenchmarkingScreenshot of Automated Reporting