Lumen Next-Gen Voice vs. Microsoft Forefront (Discontinued Product)

CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP. I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP.

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In large deployments, I have found Microsoft Forefront to be very effective at combating the majority of threats faced by our users. It provides the base platform for catching threats that would otherwise threaten our users and their data. If you have an environment that is under constant malware threat, then a secondary program may be needed as required.

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• Reliable service
• Supports wide range of key features
• They do have high levels of support where you can receive real answers

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• SCEP is a light weight client which is minimally impactful on the user end.
• Forefront's management console provides excellent monitoring and reporting.
• Setup and configuration is very easy.

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• Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
• Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
• Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.

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• Malware detection is not quite 100%. We have to use a secondary program occasionally.
• On low ram and weak CPU systems scanning can freeze the machine.
• The same reporting tools that are on the console version, aren't on the client.

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SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good.

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CenturyLink [Enterprise Voice SIP] was the incumbent, so switching providers, particularly for our HQ was an overwhelming task for our small team. We did migrate from the legacy CenturyLink voice product EIPT to the new Voice Complete solution as well as upgrade our US and UK circuits along with a hardware upgrade of the managed PE routers in each location. We also decided to implement RingCentral in one of our very small international branches but the lack of features is problematic. We still have T1 service in our other international branches but are looking to go full cloud SaaS PBX there, likely through Microsoft Teams, which we already use for messaging. There are some complexities, as we can't port our numbers directly yet and need to set up an additional CUBE router for SIP. Eventually we hope to get to fully SaaS via Teams.

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The biggest advantage that MSF and SCEP provide over Norton is: One: Far less client overhead required. Both Norton and McAfee are highly intensive client side when in use. Two: We've had far better luck using the Microsoft system with its detection capabilities, versus the others. Three: It is tied right into the Microsoft updating system, which provides central updating capabilities of av/mal/windows updates.

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• Faster learning
• Increased numbers of calls
• Organization of calls

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• Less turnaround on virus based issues.
• Helps reduce malware issues over time.
• Can breed overconfidence in the system, so people don't always try a second tool.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info