Lumen Unified Communications & Collaboration vs. West Unified Communications Services (discontinued)

Lumen Unified Communications & Collaboration

West Unified Communications Services (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Lumen Unified Communications & Collaboration	Score 7.0 out of 10	N/A	Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. Lumen UC&C Solutions: • Cisco WebEx delivered by Lumen - online meetings with integrated…	N/A
West Unified Communications Services (discontinued)	Score 4.0 out of 10	N/A	West (formerly Intrado) has executed a series of transactions to transition their UCaaS business to numerous other providers, notably Fusion Connect.	N/A

Pricing

Lumen Unified Communications & Collaboration

West Unified Communications Services (discontinued)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Lumen Unified Communications & Collaboration	West Unified Communications Services (discontinued)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Lumen Unified Communications & Collaboration	West Unified Communications Services (discontinued)
Top Pros	No answers on this topic	Pro Conference calls
Top Cons	Minus Easier access Minus Access to support	No answers on this topic

Features

Lumen Unified Communications & Collaboration

West Unified Communications Services (discontinued)

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	Lumen Unified Communications & Collaboration - Ratings	West Unified Communications Services (discontinued) 9.0 1 Ratings 11% above category average
High quality audio	00 Ratings	9.01 Ratings
High quality video	00 Ratings	9.01 Ratings

Screen Sharing

Comparison of Screen Sharing features of Product A and Product B
	Lumen Unified Communications & Collaboration - Ratings	West Unified Communications Services (discontinued) 7.5 1 Ratings 6% below category average
Desktop sharing	00 Ratings	7.01 Ratings

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	Lumen Unified Communications & Collaboration - Ratings	West Unified Communications Services (discontinued) 7.6 1 Ratings 4% below category average
Calendar integration	00 Ratings	8.01 Ratings
Meeting initiation	00 Ratings	8.01 Ratings
Record meetings / events	00 Ratings	7.01 Ratings

Online Events Collaboration

Comparison of Online Events Collaboration features of Product A and Product B
	Lumen Unified Communications & Collaboration - Ratings	West Unified Communications Services (discontinued) 7.0 1 Ratings 9% below category average
Live chat	00 Ratings	8.01 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	Lumen Unified Communications & Collaboration - Ratings	West Unified Communications Services (discontinued) 7.0 1 Ratings 7% below category average
User authentication	00 Ratings	7.01 Ratings
Participant roles & permissions	00 Ratings	7.01 Ratings

Best Alternatives
	Lumen Unified Communications & Collaboration	West Unified Communications Services (discontinued)
Small Businesses	Nextiva Business Phone Service Score 9.2 out of 10	Nextiva Business Phone Service Score 9.2 out of 10
Medium-sized Companies	Nextiva Business Phone Service Score 9.2 out of 10	Nextiva Business Phone Service Score 9.2 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Lumen Unified Communications & Collaboration	West Unified Communications Services (discontinued)
Likelihood to Recommend	7.0 (1 ratings)	8.0 (1 ratings)

User Testimonials
	Lumen Unified Communications & Collaboration	West Unified Communications Services (discontinued)
Likelihood to Recommend	Lumen Technologies (formerly CenturyLink) While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score. Incentivized Verified User Anonymous Read full review	West Technology Group, LLC (formerly Intrado) It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending. Incentivized Jonelle Lippincott IT Support Specialist Read full review
Pros	Lumen Technologies (formerly CenturyLink) MPLS circuits Domestic calling plans International calling plans Incentivized Verified User Anonymous Read full review	West Technology Group, LLC (formerly Intrado) Large conference calls Reliable calling technology Easy to call in with no confusion Incentivized Jonelle Lippincott IT Support Specialist Read full review
Cons	Lumen Technologies (formerly CenturyLink) Cleaner invoices Easier access to support Incentivized Verified User Anonymous Read full review	West Technology Group, LLC (formerly Intrado) Hold music is normally loud and not pleasant Incentivized Jonelle Lippincott IT Support Specialist Read full review
Alternatives Considered	Lumen Technologies (formerly CenturyLink) We do not use any other products. Incentivized Verified User Anonymous Read full review	West Technology Group, LLC (formerly Intrado) We only use intercall and always have, our in house phone system is Cisco. Incentivized Jonelle Lippincott IT Support Specialist Read full review
Return on Investment	Lumen Technologies (formerly CenturyLink) Outstanding uptime Good value Incentivized Verified User Anonymous Read full review	West Technology Group, LLC (formerly Intrado) It does cost our company money so we try to give out numbers only when needed Incentivized Jonelle Lippincott IT Support Specialist Read full review
ScreenShots