MACAW CRM vs. Pipeline CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MACAW CRM
Score 8.0 out of 10
N/A
MACAW CRM system has been designed exclusively for the insurance sector. Prospects lead to opportunities, which leads to quotes, which leads to payment to the policies. In insurer requires, the underwriting and rating engines can be added. Salesforce can be deployed, managed and paid for. The policy servicing and claims tracking has been integrated in the system. The "digital" elements are integrated as various portals and mobile apps. The software has in…N/A
Pipeline CRM
Score 8.6 out of 10
N/A
Founded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.
$29
per month
Pricing
MACAW CRMPipeline CRM
Editions & Modules
No answers on this topic
Start
$300
per year per user
Develop
$396
per year per user
Develop
$588
per year per user
Offerings
Pricing Offerings
MACAW CRMPipeline CRM
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
MACAW CRMPipeline CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
MACAW CRM
-
Ratings
Pipeline CRM
6.9
5 Ratings
11% below category average
Customer data management / contact management00 Ratings8.05 Ratings
Workflow management00 Ratings8.05 Ratings
Territory management00 Ratings7.04 Ratings
Opportunity management00 Ratings8.05 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings4.05 Ratings
Contract management00 Ratings5.05 Ratings
Quote & order management00 Ratings6.03 Ratings
Interaction tracking00 Ratings9.05 Ratings
Channel / partner relationship management00 Ratings7.04 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
MACAW CRM
-
Ratings
Pipeline CRM
7.8
3 Ratings
4% above category average
Case management00 Ratings7.03 Ratings
Call center management00 Ratings8.21 Ratings
Help desk management00 Ratings8.21 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
MACAW CRM
-
Ratings
Pipeline CRM
5.0
4 Ratings
40% below category average
Lead management00 Ratings8.04 Ratings
Email marketing00 Ratings2.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
MACAW CRM
-
Ratings
Pipeline CRM
4.5
5 Ratings
51% below category average
Task management00 Ratings3.04 Ratings
Billing and invoicing management00 Ratings5.53 Ratings
Reporting00 Ratings5.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
MACAW CRM
-
Ratings
Pipeline CRM
6.7
5 Ratings
12% below category average
Forecasting00 Ratings8.03 Ratings
Pipeline visualization00 Ratings5.05 Ratings
Customizable reports00 Ratings7.05 Ratings
Customization
Comparison of Customization features of Product A and Product B
MACAW CRM
-
Ratings
Pipeline CRM
9.5
5 Ratings
23% above category average
Custom fields00 Ratings10.05 Ratings
Custom objects00 Ratings10.05 Ratings
Scripting environment00 Ratings8.21 Ratings
API for custom integration00 Ratings10.05 Ratings
Security
Comparison of Security features of Product A and Product B
MACAW CRM
-
Ratings
Pipeline CRM
6.0
3 Ratings
32% below category average
Single sign-on capability00 Ratings6.02 Ratings
Role-based user permissions00 Ratings6.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
MACAW CRM
-
Ratings
Pipeline CRM
8.1
2 Ratings
11% above category average
Social data00 Ratings8.12 Ratings
Social engagement00 Ratings8.21 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
MACAW CRM
-
Ratings
Pipeline CRM
4.6
3 Ratings
43% below category average
Marketing automation00 Ratings2.03 Ratings
Compensation management00 Ratings7.31 Ratings
Platform
Comparison of Platform features of Product A and Product B
MACAW CRM
-
Ratings
Pipeline CRM
8.0
5 Ratings
7% above category average
Mobile access00 Ratings8.05 Ratings
Best Alternatives
MACAW CRMPipeline CRM
Small Businesses

No answers on this topic

Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies

No answers on this topic

Creatio
Creatio
Score 9.1 out of 10
Enterprises

No answers on this topic

Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MACAW CRMPipeline CRM
Likelihood to Recommend
8.0
(1 ratings)
7.0
(6 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
MACAW CRMPipeline CRM
Likelihood to Recommend
Nest Innovative Solutions Private Limited
MACAW integrates well with Salesforce. As they say, they manage leads, opportunities, quotes and policies well. The underwriting and rating engines can be integrated if it's required. MACAW is a great solution for combining multiple systems into one and lowering overhead. It is not a great fit for non-technical departments.
Read full review
PipelineDeals
If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Read full review
Pros
Nest Innovative Solutions Private Limited
  • Blending of CRM within an insurance flow
  • Great Lead Management, Quotation and Underwriting
  • High level support for marketing campaigns and setting up successful content strategies
  • Great support for legacy back-office system
Read full review
PipelineDeals
  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Read full review
Cons
Nest Innovative Solutions Private Limited
  • Not very user friendly
  • Configuration with older back-office system is a bit of a hassle
  • Searches and uploads sometimes take a long time
Read full review
PipelineDeals
  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
Read full review
Likelihood to Renew
Nest Innovative Solutions Private Limited
No answers on this topic
PipelineDeals
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
Read full review
Usability
Nest Innovative Solutions Private Limited
No answers on this topic
PipelineDeals
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
Read full review
Support Rating
Nest Innovative Solutions Private Limited
No answers on this topic
PipelineDeals
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
Read full review
Alternatives Considered
Nest Innovative Solutions Private Limited
MACAW provides deep integration with insurance-relevant tools, like underwriting and rating engines, which are not supported in shallow CRMs like Hubspot.
Read full review
PipelineDeals
The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Read full review
Return on Investment
Nest Innovative Solutions Private Limited
  • Allowed work from home due to its web UI
  • Made using legacy back-office system easier, except for more complex cases
  • Not user friendly and a bit hard to onboard into
Read full review
PipelineDeals
  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Read full review
ScreenShots

MACAW CRM Screenshots

Screenshot of Single Customer Overview DashboardScreenshot of Opportunity DashboardScreenshot of Quotation DashboardScreenshot of Policy Overview Dashboard