What users are saying about
8 Ratings
8 Ratings
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Score 8.4 out of 100
12 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Maestro

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
Joanna McKenzie | TrustRadius Reviewer

Small Improvements

I'm honestly not sure why my company chose to use Small Improvements. We used Lattice before for the all the same use cases I mentioned here. The employee performance review feature might be a bit better in Small Improvements, but the goal-setting tool and the 1:1 tool are very weak. I may not have benefitted yet from all the features that Small Improvements have to offer, but so far it looks like a pretty basic HR tool with much better alternatives out there. If it's cheaper than the competition, that might be the only argument to go with it.
Dmitry Pashkevich | TrustRadius Reviewer

Feature Rating Comparison

Performance and Goals

Maestro
Small Improvements
7.4
Corporate goal setting
Maestro
Small Improvements
7.4
Subordinate goal setting
Maestro
Small Improvements
7.7
Individual goal setting
Maestro
Small Improvements
6.8
Line-of sight-visibility
Maestro
Small Improvements
7.7
Performance tracking
Maestro
Small Improvements
7.6

Performance Management

Maestro
Small Improvements
8.0
Performance plans
Maestro
Small Improvements
8.6
Plan weighting
Maestro
Small Improvements
8.0
Manager note taking
Maestro
Small Improvements
8.8
Performance improvement plans
Maestro
Small Improvements
8.3
Review status tracking
Maestro
Small Improvements
7.8
Rater nomination workflow
Maestro
Small Improvements
7.3
Review reminders
Maestro
Small Improvements
7.8
Workflow restrictions
Maestro
Small Improvements
7.0
Multiple review frequency
Maestro
Small Improvements
7.7
Reporting
Maestro
Small Improvements
8.3

Pros

Maestro

  • Creating a completely customized rubric to grade tickets on the things you want to help your team grow in
  • Allowing managers to track how their agents are doing as well as providing concrete examples of work product for 1:1 meetings
  • Giving management peace of mind that agents are responding appropriately to clients
Matt Dale | TrustRadius Reviewer

Small Improvements

  • Simple to use.
  • Easy to make goals, track progress and refer back to past goals.
  • The "Your Company" directory is very useful.
Ryan Spaulding | TrustRadius Reviewer

Cons

Maestro

  • No ability to view contact information from a home screen (must click into profile to see phone number)
  • Feels a bit archaic
  • Would be nice to see "flags" or ways to mark students for calling
  • Wish that the 'attempted call' option turned a student yellow instead of keeping them red
Anonymous | TrustRadius Reviewer

Small Improvements

  • Interface can be cluttered at times
  • There isn't a lot of help or knowledge readily available when first using the tool
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Maestro

Maestro 7.0
Based on 1 answer
Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
Anonymous | TrustRadius Reviewer

Small Improvements

No score
No answers yet
No answers on this topic

Support Rating

Maestro

Maestro 10.0
Based on 1 answer
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
Joanna McKenzie | TrustRadius Reviewer

Small Improvements

Small Improvements 7.2
Based on 8 answers
I never had to contact their support so far. There's no "N/A" option so I'm going with a neutral "5".
Dmitry Pashkevich | TrustRadius Reviewer

Alternatives Considered

Maestro

We selected Maestro over Qualitista and some hacked together Google Sheets scripts that performed similar functions. At the time Qualitista was in its early alpha stage and wasn't something that would have worked for our team. The Google Sheets script worked well for a small team, but didn't allow us to do what we wanted with peer feedback. The team at Maestro did a great job onboarding us and adding features for our peer feedback use case.
Matt Dale | TrustRadius Reviewer

Small Improvements

Small Improvements is less capable compared to the competing platforms I have used due it slow and outdated looking UI, feature set, and ease of use
Dustin Hovey | TrustRadius Reviewer

Return on Investment

Maestro

  • At one point our step pricing was not working properly so we did lose some room revenue. Maestro helped us get this resolved.
  • Maestro saves time, which saves money, by having all of our member billing, reservations and more in one location.
  • No other impacts that I can think of.
Joanna McKenzie | TrustRadius Reviewer

Small Improvements

  • I can't really comment on this aspect of Small Improvements, but it does help centralize this process, so that should save us time
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Maestro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Maestro Editions & Modules

Additional Pricing Details

Small Improvements

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Small Improvements Editions & Modules

Edition
Performance Starter Pack5.001
Feedback and Performance Suite7.001
Engagement and Retention Add-on2.001
  1. per user, per month
Additional Pricing Details
We also offer volume discounts if you have over 200 employees! Please see the calculator on our pricing page to calculate your exact price.

Rating Summary

Likelihood to Recommend

Maestro
8.7
Small Improvements
6.7

Likelihood to Renew

Maestro
7.0
Small Improvements

Support Rating

Maestro
10.0
Small Improvements
7.2

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