MailMaestro vs. Twilio

Because of its professional tone, we used MailMaestro whenever we do email outreach to apartment owners and brokers. It's saved us a lot of head ache of drafting so many emails per day, when it could do it in a snap. Aside from email outreach, we're also using Mailmaestro to draft replies to tennants who are looking to rent apartments or just people inquiring. Its casual tone helps break down the stiff wall between a company and a lead

I have tried other competitors. But I always end up going back to Twilio because I feel like it is dependable, easy to use, and, has competitive pricing. The only time I wouldn't recommend Twilio to someone as if they are completely inexperienced about using webhooks or APIs. Because you can't really just sign up and start using Twilio without connecting it to another platform first.

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• Easy to navigate
• Language selector helps overpass language barriers
• The AI is fun to work with, and the "try-again" feature is very convenient.

• Easy to see my team in one place, when they log in and out and what call status they are in.
• Twilio is a simple, user friendly way to log in and out of work activities.
• Excellent services and support.
• The omnichannel feature which allows agents to get request from all channels.

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• Perhaps more tones and languages
• Opportunity to enable this on other email clients such as Gmail?
• Being able to have more options for outputs instead of having one each try

• Control panel. Often, navigating through lists is challenging. I want endless scrolling, not pagination.
• Conversational intelligence service require a Language. I would like it to detect it.
• We would like to have some credit on clients that chose to use their own Twilio account.

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Unless we can get this handled quickly -- less than 1 week -- we will likely switch to another provider who, in my opinion, we'll have to spend close to $3,000 in development time to build a new integration for texting. Our clients need texting and I feel Twilio has failed us miserably.

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Independently Invited by TrustRadius

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Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.

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Independently Invited by TrustRadius

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Twilio executes what it is designed to do: send SMS messages at scale while providing very good deliverability. I believe that Twilio is very good at what we use for adding SMS messages to our comms strategy. We can see those messages get opened and replied to, which is exactly what we are looking to achieve.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries. With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

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Independently Invited by TrustRadius

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The developer APIs and SDKs are super easy to follow.

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Independently Invited by TrustRadius

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It all works seamlessly together

We evaluated many fundraising-based text-to-give programs and found the subscriptions prohibitively expensive for our small scale and uncertain first few years of development. While we may be willing to invest that kind of money after discovering how things work, we're happy with Twilio now and have no desire to start over.

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Invited by TrustRadius (TR) on Vendor's Behalf

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Being in South Africa, direct local currency support would be nice

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Independently Invited by TrustRadius

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• Freed more work capacity for us executive assistants
• Professional emails allowed better conversion rates w/ apartment owners
• We're able to communicate w/ Spanish much more faster and fluent

• We found that associates who had the opportunity to respond to a survey about their assigned job were 37% more likely to return to a job site
• We were able to reduce the number of resources required to manually respond to associates using Twilio Studio, so those resources could have more time to complete other tasks
• We were able to scale the number of associates who received survey messages at least by a factor of 8 without increasing our resource demand

Incentivized

Invited by the Vendor

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