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Manhattan Active Customer Engagement vs. Okta Workflows

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Okta Workflows

    Score7.7 out of 10
    N/AAzuqua was a tool that helped users integrate their SaaS applications and build custom automations. It was acquired by Okta in late 2019, and is now part of Okta Workflows. Okta Workflows leverages Azuqua’s workflow orchestration engine and application integrations to automate complex identity-centric processes such as user onboarding and offboarding. The product is available as part of the Okta Lifecycle Management…N/A
    Pricing
    Manhattan Active Customer EngagementOkta Workflows
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementOkta Workflows
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
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    User Ratings
    Manhattan Active Customer EngagementOkta Workflows
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.0
    (27 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementOkta Workflows
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Okta
    Azuqua is well suited to connect data based systems or to add an extra level of automation to Smartsheet without requiring the control center. It is also well suited for people who don't have in depth understandings of programming. The UI is mostly visual with click and drag systems instead of requiring manually entered variables.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Okta
    • The concept of reduced code to simplify use by less technical teams lowers the barriers to integration and allows teams to collaborate with ideas and concepts much easier
    • The ability to review simply any error cases simplifies the old approaches of debugging and reviewing large and complex logs
    • While not strictly part of the platform the support team's efforts to assist, to help clarify issues and then (where necessary) to resolve bugs was a large benefit and a key driver to extend the platform's footprint.
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Okta
    • The lack of connection/card documentation. Every card does have a section with details, but they are sometimes lacking.
    • The help center and community also need some structuring work. Every single connection/app should have a section with detailed documentation regarding its triggers and actions.
    • The FLO history section needs to be more refined. It sometimes does not load and choosing the date doesn't actually show execution results from that particular day.
    Incentivized
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    Usability
    Manhattan Associates
    No answers on this topic
    Okta
    The system is working as it should, keeping our programs safe from outside hackers. Helping us keep our passwords safe, convenient and already ready to get us logged into the program securely and quickly. Verification that only authorized users are able to access our company's programs. Okta Workflows (Azuqua) is a very good system that has helped our company greatly.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Okta
    I had to use the Automate tool for funneling image assets in bulk (tens of thousands) from FTPs into various destinations on an eCommerce platform. The user interface was quite harsh in comparison to Azuqua. Far more text/code line driven.
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    Okta
    • It is very good to maintain customers updated.
    • It is good so we can not delay on our responses, and customers keep confidence in us.
    • We are able to work multiple persons on a single case without having dificulties on finishing the tasks.
    Incentivized
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