Manhattan Active Customer Engagement vs. Okta Workflows
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
Okta Workflows | Score7.7 out of 10 | N/A | Azuqua was a tool that helped users integrate their SaaS applications and build custom automations. It was acquired by Okta in late 2019, and is now part of Okta Workflows. Okta Workflows leverages Azuqua’s workflow orchestration engine and application integrations to automate complex identity-centric processes such as user onboarding and offboarding. The product is available as part of the Okta Lifecycle Management… | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| Manhattan Active Customer Engagement | Okta Workflows | |
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| Small Businesses | Simplify360 Score7.8 out of 10 | Bizagi Score8.3 out of 10 |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | IBM Cloud Pak for Business Automation Score9 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | IBM Cloud Pak for Business Automation Score9 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Manhattan Active Customer Engagement | Okta Workflows | |
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| Likelihood to Recommend | 8.0 | 9.0 |
| Usability | - | 9.0 |
| Manhattan Active Customer Engagement | Okta Workflows | |
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