More than what meets the eye
May 03, 2018

More than what meets the eye

Travis Abdelhamed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Azuqua

We are leveraging Azuqua to bridge the disconnect between Zendesk, Jira, and Salesforce. All of them have integrations to one another but are lacking which is where Azuqua comes into play. I am certain that we've only scratched the surface with what Azuqua can do and can not wait to continue leveraging this product for other use cases. Other departments across the organization are already using this and will continue to grow.
  • The best part about Azuqua is that you do not need to write code. You do however need to have an understanding of logic and how the software works. This happens to fit me perfectly as someone with basic programming experience.
  • Their Support is second to none. Not only are they extremely quick and responsive, but their answers are never canned responses and always provide valuable content.
  • They seem to take feedback seriously and will continue to evolve and make a better product.
  • The lack of connection/card documentation. Every card does have a section with details, but they are sometimes lacking.
  • The help center and community also need some structuring work. Every single connection/app should have a section with detailed documentation regarding its triggers and actions.
  • The FLO history section needs to be more refined. It sometimes does not load and choosing the date doesn't actually show execution results from that particular day.
For example, when a specific tag was added to a Zendesk ticket and it had a linked Jira issued, a person would need to remember to go into Jira and add the label to the Jira issue. The label is critical to the Jira workflow as it increases its priority. Azuqua has solved this problem by automating that process.
We hope to achieve a work environment that is less dependent on human error/manual processes. We internally send a lot of emails to kick off processes so we are hoping Azuqua can solve those problems.
I am not too sure since I am not a developer, but it has to be much quicker.
  • Increased employee productivity
  • Reduced errors from manual work
  • Increased efficiency
Azuqua was much more intuitive than Zapier and was easier to understand and comprehend.
Azuqua is great at connecting Apps which do not have great native integrations. This is where they really shine since a developer does not need to create an API app. There is also no deployment overhead such as servers and software.

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