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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    PerformYard

    Score7.5 out of 10
    N/APerformYard, headquartered in Arlington, VA, providesperformance management software aimed at providing features for HR and a simple employee experience. It offers HR teams tools to build out any performance management strategy so employees get a streamlined experience so they can focus on quality feedback and effective performance discussions.N/A
    Pricing
    Manhattan Active Customer EngagementPerformYard
    Editions & Modules
    No answers on this topic
    Professional
    $5-$15
    per month (billed annually) per employee
    Enterprise
    Custom Quote
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementPerformYard
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Manhattan Active Customer EngagementPerformYard
    Considered Both Products
    Manhattan Associates
    No answer on this topic
    PerformYard
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    95%
    Would buy again
    37 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    32 Answers
    Happy with the feature set
    No answers on this topic
    97%
    Happy with the feature set
    38 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    22 Answers
    Features
    Manhattan Active Customer EngagementPerformYard
    Performance and Goals
    Comparison of Performance and Goals features of Manhattan Active Customer Engagement and PerformYard
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    PerformYard
    9.4
    30 Ratings
    19% above category average
    Corporate goal setting00 Ratings8.819 Ratings
    Subordinate goal setting00 Ratings8.620 Ratings
    Individual goal setting00 Ratings9.929 Ratings
    Line-of sight-visibility00 Ratings9.518 Ratings
    Performance tracking00 Ratings9.930 Ratings
    Performance Management
    Comparison of Performance Management features of Manhattan Active Customer Engagement and PerformYard
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    PerformYard
    8.8
    30 Ratings
    5% above category average
    Performance plans00 Ratings9.927 Ratings
    Plan weighting00 Ratings8.618 Ratings
    Manager note taking00 Ratings9.027 Ratings
    Performance improvement plans00 Ratings8.820 Ratings
    Review status tracking00 Ratings9.629 Ratings
    Rater nomination workflow00 Ratings7.515 Ratings
    Review reminders00 Ratings9.928 Ratings
    Workflow restrictions00 Ratings7.122 Ratings
    Multiple review frequency00 Ratings9.027 Ratings
    Reporting00 Ratings8.222 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementPerformYard
    Small Businesses
    Simplify360
    Score7.8 out of 10
    15Five
    Score8 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Reflektive
    Score9.5 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Reflektive
    Score9.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementPerformYard
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.4
    (39 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.4
    (3 ratings)
    Usability
    -
    (0 ratings)
    7.7
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    9.2
    (3 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementPerformYard
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    PerformYard
    Perform Yard is best suited for business managers to monitor the performance of their employees, set and review goals as well as implement performance improvement plans. It’s not so ideal for small groups. The precise questions asked of the employees makes it perfect for the responses to paint the overall picture of the progress and production of the employee, and helps supervisors really gauge the output from their employees. Overall, it is a great tool to utilize for monitoring employees progress, as well as evaluate the employee at your end to assist with setting goals for the new year.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    PerformYard
    • Customer Service! The service support is unmatched compared to other vendors! Our rep is nothing short of amazing with her timeliness, helpfulness, and ability to navigate the issues we encounter!
    • Streamlining automated reviews - Effortlessly send out a whole years reviews in one sitting!
    • Auto updating from our HRIS system - Automated SFTP integration with our HRIS system to auto update employee fields and keep the system up to date with less manual process!
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    PerformYard
    • Don't really need to have multiple team member selection options in the dashboard. Would be more efficient to drill down from the team member selected rather than have to scroll through the list amongst all other team members data files.
    • Would be nice if contributors could also opine as to the perceived level of performance for the person they are commenting on, i.e., unsat, sat, excellent.
    • Those are my only issues at this time.
    Read full review
    Likelihood to Renew
    Manhattan Associates
    No answers on this topic
    PerformYard
    It has been excellent among the employees. It is a great way to keep up with the tasks and goals throughout the year. Manager/employee communication can increase with this program. It is very easy to use and understand. Navigation can be a bit tricky but the overall ease of going through it is splendid.
    Incentivized
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    PerformYard
    Everything is very easy to understand except more training is needed on how to use the reporting feature. You are assigned an account manager who walks you through every step of the process when you sign on to use PerformYard.
    Incentivized
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    PerformYard
    The support from PerformYard is unmatched when compared to other systems I have worked with. Not to say that the support personnel always have an immediate answer, but they are so committed to solution and timeliness that it is not long before we are able to work through any issues. Emails are quickly returned for ease of access, and they never fail to offer to hop on a call and visually walk through something if that may help the issue!
    Incentivized
    Read full review
    Online Training
    Manhattan Associates
    No answers on this topic
    PerformYard
    Training for PerformYard was fantastic and very easy to understand! I highly recommend this product to any company. It is super helpful for communicating with staff, for keeping track of your goals, tasks and reviews for the current (or past) year. Definitely get online training for implementation. You won't regret it!
    Incentivized
    Read full review
    Implementation Rating
    Manhattan Associates
    No answers on this topic
    PerformYard
    Our Human Resources department handled the implementation of PerformYard and they did a fantastic job. A tutorial was sent out via email to all employees with a requirement of viewing it. In additionto that, a ZOOM session was scheduled so that any questions or concerns could be answered after viewing the tutorial.
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    PerformYard
    Well i cant really describe how PerformYard stacks up against them because there is no comparison here. PerformYard as blown these of the water no doubt about it. with everything from customer service to ease of use of the platforms. hands down PerformYard is the goto service for our company.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    PerformYard
    • It has encouraged me to actually complete goals rather than "almost" complete them because I want to be able to check off the box.
    • Sometimes it's difficult to track goals without clear metrics, however, this might be a positive thing because it encourages the user to create metric-based goals.
    • One positive impact is the impact this program has on extrinsically motivated employees.
    Incentivized
    Read full review
    ScreenShots

    PerformYard Screenshots

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