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Manhattan Active Customer Engagement vs. Tremendous

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Tremendous

    Score3 out of 10
    N/ATremendous is a global payout platform for businesses used to send gift cards, prepaid cards, and money at scale. The platform is used by organizations like Atlassian, MIT, and United Way to deliver millions of payouts worldwide.

    $0

    per month

    Pricing
    Manhattan Active Customer EngagementTremendous
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementTremendous
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Manhattan Active Customer EngagementTremendous
    Considered Both Products
    Manhattan Associates
    No answer on this topic
    Tremendous
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    88%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    88%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    88%
    Implementation went as expected
    7 Answers
    Best Alternatives
    Manhattan Active Customer EngagementTremendous
    Small Businesses
    Simplify360
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    No answers on this topic
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementTremendous
    Likelihood to Recommend
    8.0
    (1 ratings)
    1.0
    (8 ratings)
    Usability
    -
    (0 ratings)
    1.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementTremendous
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Tremendous
    Tremendous is well suited for businesses giving gift cards to employees as a reward or to research participants as thanks/compensation for their time. It's not like a cash sharing software between friends. It is also best for relatively small amounts of money because the sender runs the risk of sending the reward to the wrong email
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Tremendous
    • Email and landing page templates easy to create
    • Wide variety of gift card options
    • Easy to upload recipient lists and distribute
    • No fee for most gift card options
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Tremendous
    • We do not have insight into whether a customer has redeemed a reward or not
    • Unredeemed rewards kind of go into a void, we cannot get funds back for unclaimed rewards
    Incentivized
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    Tremendous
    They have a lot of rules around spending. You cannot use the card for funds that are greater than the amount you want to spend and do a split payment transaction. This makes it virtually impossible to use all of the funds on the card
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Tremendous
    Tremendous allowed us for more customization to the email and landing page, Rybbon had their own branding on the email and page which was something we did not want. One of the main selling points for us with Tremendous was the ability to use our own firm's email domain. This allowed us to send an email coming from our firm, so our clients and prospects recognized the domain.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Tremendous
    • The fact that it's free to use means Tremendous has had a very positive ROI on our research operations. We've gained much and lost nothing.
    Incentivized
    Read full review
    ScreenShots

    Tremendous Screenshots

    Screenshot of where recipients can choose from a custom list of configurable rewards.Screenshot of brand emails and landing pages with logos, colors, and personalized copy.Screenshot of where to fund an account using a bank transfer, credit card, or wire transfer.Screenshot of live dashboards for tracking.Screenshot of some of the available integrations.Screenshot of the workflow to flag and review suspicious rewards to stop fraudsters.