Manhattan Active® Point of Sale vs. Aloha Cloud

Aloha POS is well suited for any kind of full-service restaurant, from high volume establishments to low volume, intimate fine dining settings. The universality to the system makes it an asset for any operation. I don't see much need for Aloha POS when it comes to fast casual, or fast food establishments, as Aloha POS is geared more toward constant communication and planning between the front of house service and back of house prep. For counter service, I believe this would be underutilized, and these establishments would be fine with a simpler service.

Incentivized

• Extremely user-friendly. The layout and simplicity of the program made for fast, accurate transactions. This was an easy system to learn for all of our users and made training a much more streamlined process.
• Versatility - even in the largest of transactions, my options for payment were wide-ranging (from charging to house accounts to accepting check, cash, or card). My ability to update price keys and users was extremely helpful where other systems have proven to be difficult to navigate.
• Great support. As we transitioned to newer versions of Aloha, we always had a great line of communication with customer support, and fast, friendly service.

Incentivized

• Sometimes you need tech support to help add or delete tabs.
• The programs are always growing and updating so sometimes you need assistance.
• The tech support isn't always available or takes time for them to respond.

Incentivized

Overall, Aloha POS's usability is phenomenal. The interface is extremely easy to navigate through. All buttons and tabs are easy to add or delete. Having a piece of software that is easy to toggle through creates a much more efficient workplace. I love the ease of use. A brand new employee can jump right into the system and use it with no issues.

Incentivized

There were a lot of instances where I had to call back or a problem wasn't resolved, specifically with Aloha loyalty.

Incentivized

Aloha is much better than Revel and MICROS. Revel is not set up to handle very large volume of transactions & use. Aloha has many more features than the other two, with more thorough reports, etc. I personally have used ALOHA at several restaurants through the years, but I have never been a part of the implementation process.

Incentivized

• Through reprint, we were able to identify an issue around drink sales and create a plan to increase them.
• We were able to speed up the check-out process, allowing us to move people through faster.

Incentivized