Aloha POS pros and cons
May 27, 2020

Aloha POS pros and cons

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Aloha POS

Aloha POS was used until recently (when we switched to Toast) for our six tasting room locations, some with kitchens, some without. It did the job for having all our products available to ring up and I like that there was a look up feature for items without buttons.
  • We used a deposit item to refund credit cards and you could issue the refund on any card which was helpful.
  • It was easy to create items and buttons for the POS.
  • It took a long time to refresh the POS.
  • We had a lot of issues with it going offline.
  • It was expensive for our company per location since we now have 8 locations.
ShopKeep was too basic for my company once we opened kitchens at locations. Bamboo HR we still use in my company and it works well independent from Aloha. Toast overall I think functions better and quicker than Aloha.
There were a lot of instances where I had to call back or a problem wasn't resolved, specifically with Aloha loyalty.

Do you think NCR Aloha POS delivers good value for the price?

Not sure

Are you happy with NCR Aloha POS's feature set?

No

Did NCR Aloha POS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NCR Aloha POS go as expected?

Yes

Would you buy NCR Aloha POS again?

No

For a high pace work space where changes are constantly needing to occur and be refreshed on the POS, Aloha falls a little short.