Professional Review of Aloha POS
November 07, 2017

Professional Review of Aloha POS

Cameron Steele | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Aloha POS

It is used throughout the company in a variety of restaurants and event centers. This has been used for completing transactions through payment, as well as reporting on the back end for sales and labor tracking. It was a crucial part of the sales process in every environment in which it was used.
  • Extremely user-friendly. The layout and simplicity of the program made for fast, accurate transactions. This was an easy system to learn for all of our users and made training a much more streamlined process.
  • Versatility - even in the largest of transactions, my options for payment were wide-ranging (from charging to house accounts to accepting check, cash, or card). My ability to update price keys and users was extremely helpful where other systems have proven to be difficult to navigate.
  • Great support. As we transitioned to newer versions of Aloha, we always had a great line of communication with customer support, and fast, friendly service.
  • Customizing receipt settings, such as messages to be printed on receipts, seemed to be one feature that was lacking throughout the time that I used Aloha.
  • A more detailed error message that does not simply provide a code, but also potential troubleshooting tips or a general category under which the error falls.
  • The Aloha server was frequently down at a couple of our locations for the entirety of my tenure. The problems would always be resolved quickly, but not without phone calls to our support team, or the Aloha support line.
  • This was used in a large company, so the ability to use the same POS throughout the company surely saved money, and allowed the company to be fully aware of forthcoming updates.
  • The primary use was in a traditional restaurant setting, and I still have not found a more cost-effective POS system, that is this user-friendly.
  • The ability to track our sales and labor numbers on the back end was invaluable in running a smart and responsible business.
  • QAMF Conqueror
The simplicity of Aloha is something that I will always speak highly of - Conqueror cannot compare in that regard. However, Conqueror is something that was designed as an all-in-one system for bowling, food and beverage, and many other things. The fact that it is all-encompassing, and is very easy to customize, sets it apart from Aloha in the environment I am currently in. I love the functionality of Aloha, and believe it is a much better training tool than anything else I have used.
In a fast-paced, high-volume environment, this simple POS is a perfect solution to completing sales transactions. However, for establishments that would like to truly customize what their staff is seeing and ringing in, and what the guests are seeing when receipts are printed, this POS does leave something to be desired.