ALOHA means Hello and Goodbye! :-)
January 31, 2019

ALOHA means Hello and Goodbye! :-)

NAKIA EPLEY | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Aloha POS

It was our POS system for drink & food operation at a casino. It is the system all the way across the house, front of house, back of house, and the office sides.
  • The setup and ease of use is a huge plus to me. It is very clearly organized, supports high volume use, and gives us a lot of options as servers, to keep track of our schedules, sales, tips received, and tips paid out.
  • One cool function that I like is the recipes function. We had ours set up to where if you held down the button of the item you are questioning, for example, if I needed to look up the liquors in the long island iced tea, then it would display the recipe that I am looking for. Saves a LOT of time when you are busy or need an answer quick for a customer. This IS a function that has to be set up with the initial setup, from the back end, which I wasn't a part of but it was great having it available to us for food and drink menu items.
  • Honestly, I have yet to have an issue with any of the functions of Aloha. The only thing that was a little complex was the end-of-day functions, (as we were a 24-hr casino) as if there were any open items, it would just auto-close these and that could get a little troublesome if I was behind in closing out checks. But I am not entirely sure if that was related to how our company itself was set up to run, not the actual Software.
  • None that I am aware of, as I was not in the administrative/tech departments that ran the behind the scene reports and such. :-)
Aloha is much better than Revel and MICROS. Revel is not set up to handle very large volume of transactions & use. Aloha has many more features than the other two, with more thorough reports, etc. I personally have used ALOHA at several restaurants through the years, but I have never been a part of the implementation process.
Aloha is great. The system is designed for very high volume use, it is pretty secure, and it is ridiculously easy to learn and navigate around in. In a casino, I am on the terminal constantly, as well as the other servers on their terminals, and very rarely do we have any connectivity issues, it never freezes on us, and it gives us solid reports at the end of the night.