MarcomCentral is a marketing & brand asset management platform developed by the company formerly known as PTI Marketing Technologies, now MarcomCentral. The company is supported by Ricoh since December 2014.
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Wikku
Score 9.4 out of 10
Small Businesses (1-50 employees)
What is Wikku? Wikku is a cloud technological solution (SaaS) for the personalisation industry. Wikku unifies and organizes all the knowledge of a business, centralizing all the information and details of personalized orders. It helps to digitalize and organize repeat jobs avoiding mistakes, optimizing processes, saving on costs and boosting client loyalty. Who is wikku for? Wikku helps companies and professionals working…
Pros: I like that we can easily add products and how simple it is for our static products. It's easy to add users, products and cost centers. The approval process for products is easy and intuitive. It's a localized resource that our users can use. Cons: The back end of the product is fairly slow. It takes a long time to add products because of how slow it is at times. The reporting for the portal could be better. I know the Business Intelligence feature was created to solve reporting. Also sometimes we experience difficulty with customizable products. I feel like there's more options to build this out more based on the users needs. Overall: It's a localized place where users can find collateral and promotional items.
Wikku has given us the possibility to order our company without any hesitation and without having the possibility to make any mistakes. Despite the short time we have been using Wikku we recommend it 100% because it is an excellent working tool and gives us the possibility to organize all the files, images, and documents in a fast, safe, and reliable way. With Wikku Partner we feel safe and comfortable using this tool on our main servers.
The best part of MarcomCentral is its flexibility to solve many unique problems for our customers. It gives us the ability to build solutions that truly allow our customers to operate more efficiently.
The best admin feature that I use all day, every day, is the Bulk Operations feature. This allows me to manage entire portals through spreadsheets allowing me to create and manage massive amounts of products, users, and images very efficiently.
The reporting feature is second to none as well. Our most successful customers are paying close attention to the ordering history of their products. This allows them to fight obsolescence and focus on the products that their teams or customers are truly using.
Wikku provides us with a powerful search engine when we finish importing the client templates in order to be able to control all the projects or jobs that clients send us by email.
Wikku provides us with basic tools to create a product sheet to make the respective assignment to any customer who wants it under any image of any product in question.
Wikku allows us to have a technical library where we can download and save from logos to necessary files.
At the time of managing Wikku with some integration, this became somewhat slow, although it is possible that the support will give you SAT management immediately.
You have to request certain functions that Wikku itself does not have, for example, in the editing table you need the Siser color chart to be able to edit to taste.
It takes a lot of adaptation for new customers, many tutorials are needed at the beginning to be able to understand from the beginning the operation of Wikku.
We chose this program to test it out and decided to keep it. It helped in many ways and improved the quality of our marketing and digital marketing work essentially. We noticed not only that our ads and content became better, but we also noticed that our know-how improved by adding valuable insights to our news.
Fully robust tool to help manage our internal assets, ability to customize digital assets or send them to print, a way to share assets across the entire enterprise in simple, easy user interface.
Marcom's print-on-demand functionality is fantastic. There are so many possibilities that we are just beginning to explore. There are some integration hiccups but mostly on our end, and Marcom has worked to help us through those as best as they can. Also, they have been very open in discussing improvements that we are looking for and keeping us up to date on the progress of those updates within their own development schedule. The depth of this software is extensive and their customer support personnel are always very friendly and helpful.
Very customizable and a lot of things you can accomplish in Marcom Central. They are always willing to help us work out any need we come up with and make it work in the system.
Wikku has a very low learning curve for the experience it gives us, even so, we have achieved a return of more than 4% in the time we have been using this tool.
