What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

MaritzCX

I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Kate Burk | TrustRadius Reviewer

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

MaritzCX
6.0
SurveySparrow
7.7
Survey templates
MaritzCX
7.0
SurveySparrow
8.1
Themes
MaritzCX
6.0
SurveySparrow
8.1
Custom logo/branding
MaritzCX
5.0
SurveySparrow
7.1

Survey Content

MaritzCX
8.0
SurveySparrow
9.8
Changes to live survey
MaritzCX
6.0
SurveySparrow
10.0
Question design help
MaritzCX
9.0
SurveySparrow
10.0
Multiple question types
MaritzCX
9.0
SurveySparrow
9.5

Survey Logic

MaritzCX
7.0
SurveySparrow
10.0
Survey logic flexibility
MaritzCX
7.0
SurveySparrow
10.0

Survey Reporting & Analytics

MaritzCX
6.8
SurveySparrow
9.1
Response tracking
MaritzCX
8.0
SurveySparrow
10.0
Data export
MaritzCX
5.0
SurveySparrow
8.6
Standard reports
MaritzCX
8.0
SurveySparrow
9.5
Custom reports
MaritzCX
5.0
SurveySparrow
8.5
Analytics
MaritzCX
8.0
SurveySparrow
8.6

Survey Administration & Security

MaritzCX
7.0
SurveySparrow
10.0
Access controls
MaritzCX
5.0
SurveySparrow
10.0
Compliance
MaritzCX
9.0
SurveySparrow
10.0

Survey Distribution

MaritzCX
5.0
SurveySparrow
10.0
Respondent restrictions
MaritzCX
5.0
SurveySparrow
10.0
Vendor-offered crowdsourcing
MaritzCX
SurveySparrow
10.0

Pros

MaritzCX

  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Kate Burk | TrustRadius Reviewer

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Cons

MaritzCX

  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Kate Burk | TrustRadius Reviewer

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Alternatives Considered

MaritzCX

MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Kate Burk | TrustRadius Reviewer

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Return on Investment

MaritzCX

  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Kate Burk | TrustRadius Reviewer

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Pricing Details

MaritzCX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MaritzCX
8.0
SurveySparrow
9.5

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