TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Masergy

    Score10 out of 10
    N/AMasergy provides managed communications and contact center (powered by Cisco Webex), managed SD-WAN (powered by Fortinet), as well as managed security services.N/A

    Taegis ManagedXDR

    Score8 out of 10
    N/ASecureworks Taegis ManagedXDR is a managed detection and response (MDR) solution that delivers security analytics software, 24x7 support, threat hunting, and incident response in a single solution.N/A
    Pricing
    MasergyTaegis ManagedXDR
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MasergyTaegis ManagedXDR
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    MasergyTaegis ManagedXDR
    Likelihood to Recommend
    10.0
    (2 ratings)
    5.0
    (2 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    MasergyTaegis ManagedXDR
    Likelihood to Recommend
    Masergy
    I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.
    Incentivized
    Read full review
    SecureWorks
    Dell SecureWorks is well suited for small to medium businesses with limited Info Tech resources to manage this environment. It is well suited for the monitoring portion of the process. I don't have the time or manpower to watch the I P S pane of glass 24 x 7. It is well suited for reducing costs for this type of protection
    Incentivized
    Read full review
    Pros
    Masergy
    • Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
    • Ease of use - Very easy to make and receive calls.
    • Convenient - I can listen to and save my voicemails straight from the app.
    Incentivized
    Read full review
    SecureWorks
    • Security Logging correlation and aggregation
    • Endpoint XDR Protection/Isolation
    • Diverse integrations : Cloud, SaaS, FW vendors
    Incentivized
    Read full review
    Cons
    Masergy
    • Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
    • No easy way to switch audio devices.
    • No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.
    Incentivized
    Read full review
    SecureWorks
    • Improve reporting of existing configuration
    • Have a dedicated team of support engineers who know my network and traffic flow
    • Provide training for the new dashboard and portal
    Incentivized
    Read full review
    Support Rating
    Masergy
    I cannot rate their support as I have never needed it.
    Incentivized
    Read full review
    SecureWorks
    No answers on this topic
    Alternatives Considered
    Masergy
    I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.
    Incentivized
    Read full review
    SecureWorks
    Both vendors didn't have an in-house managed offering. Cortex has an offering with a third-party vendor; Sentinel didn't have a managed offering.
    Incentivized
    Read full review
    Return on Investment
    Masergy
    • Ability to use one number for multiple devices is great!
    • You can shield your personal cell phone - great for personal device use companies.
    Incentivized
    Read full review
    SecureWorks
    • Increase Security posture
    • Improve Brand Image with MDR
    Incentivized
    Read full review
    ScreenShots