What users are saying about
1 Ratings
21 Ratings
1 Ratings
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Score 6 out of 100
21 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MCA Suite
6.0
Nutshell
7.3
Customer data management / contact management
MCA Suite
6.0
Nutshell
9.0
Workflow management
MCA Suite
Nutshell
8.1
Territory management
MCA Suite
Nutshell
6.0
Opportunity management
MCA Suite
Nutshell
8.7
Integration with email client (e.g., Outlook or Gmail)
MCA Suite
Nutshell
7.5
Quote & order management
MCA Suite
Nutshell
6.7
Interaction tracking
MCA Suite
Nutshell
9.3
Channel / partner relationship management
MCA Suite
Nutshell
3.0

CRM Reporting & Analytics

MCA Suite
1.0
Nutshell
8.2
Customizable reports
MCA Suite
1.0
Nutshell
8.7
Forecasting
MCA Suite
Nutshell
8.0
Pipeline visualization
MCA Suite
Nutshell
7.9

Security

MCA Suite
8.0
Nutshell
7.5
Role-based user permissions
MCA Suite
8.0
Nutshell
6.0
Single sign-on capability
MCA Suite
Nutshell
9.0

CRM Project Management

MCA Suite
4.0
Nutshell
9.0
Reporting
MCA Suite
4.0
Nutshell
8.8
Task management
MCA Suite
Nutshell
9.1

Customer Service & Support

MCA Suite
Nutshell
8.8
Case management
MCA Suite
Nutshell
9.7
Call center management
MCA Suite
Nutshell
8.0

Marketing Automation

MCA Suite
Nutshell
8.1
Lead management
MCA Suite
Nutshell
8.4
Email marketing
MCA Suite
Nutshell
7.8

Customization

MCA Suite
Nutshell
8.2
Custom fields
MCA Suite
Nutshell
7.9
Custom objects
MCA Suite
Nutshell
9.0
Scripting environment
MCA Suite
Nutshell
9.0
API for custom integration
MCA Suite
Nutshell
7.0

Social CRM

MCA Suite
Nutshell
7.7
Social data
MCA Suite
Nutshell
7.5
Social engagement
MCA Suite
Nutshell
8.0

Integrations with 3rd-party Software

MCA Suite
Nutshell
8.0
Marketing automation
MCA Suite
Nutshell
8.0
Compensation management
MCA Suite
Nutshell
8.0

Platform

MCA Suite
Nutshell
7.7
Mobile access
MCA Suite
Nutshell
7.7

Pros

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Likelihood to Renew

MCA Suite

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

MCA Suite

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

MCA Suite

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

MCA Suite

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

MCA Suite Editions & Modules

Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

MCA Suite
6.0
Nutshell
8.6

Likelihood to Renew

MCA Suite
Nutshell
10.0

Usability

MCA Suite
Nutshell
9.0

Support Rating

MCA Suite
Nutshell
9.5

Implementation Rating

MCA Suite
Nutshell
8.0

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