Mercer Mettl Coding Assessments vs. MiContact Center

It is well suited for doing a pre screening of candidates on certain assessments. Whenever you post a requirement, you get lot of applications, so the initial screening on the technical skills can be done by giving them a skilled assessment, which will help us to filter candidates better and this also saves the time of the actual interviews as they would get better screened candidates.

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

• Coding challenges selection based on skill sets
• MCQ selection from the library based on skill sets
• Adding marks for each question
• Ordering the questions in the assessment

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Improve more library questions
• Provide ease to add additional questions
• Integration with other tools

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• It helped us to pre screen candidates based on their skill sets
• Helps to reduce time in talent hiring
• Helps to streamline your talent process
• Reduces wastage of time of the interviewer by giving them proper pre screened candidates

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info