mFax by Documo vs. OpenText RightFax

Documo is very well suited for general tasks many law firms need to do. We have increased the efficiency of our record requests to various entities by using documo. It is best suited for documents that are not too large. When you get into multiple hundreds of pages the fax may be pending for hours before it is confirmed sent

Incentivized

[OpenText] RightFax is a great way to eliminate the need of physical fax machines and the need for analog lines to manage these faxes. When the Internet is down [OpenText] RightFax workflow becomes useless so a secondary network is required if you decide to eliminate physical fax machines completely. It the long run it saves time and money of paper/maintenance on physical machines.

Incentivized

• Incredible, always available and efficient customer service.
• Immediate fax confirmations and ability to re-fax if necessary.
• Ability to review history and retrieve sent faxes.
• Extremely user-friendly and is a breeze to work with.
• Ability to customize fax cover sheets.
• Is actually fun and enjoyable to use.
• Prefer not to use any other fax software system because this one is the best.

Incentivized

• The customer routing inbound fax traffic
• Gateway to the new RightFax 2100 gateway
• Ability to verify Faxes

Incentivized

• I would like it to be easier to add contacts
• Larger faxes being sent sooner

Incentivized

• Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.

Incentivized

Every time I needed assistance, Documo's Support team has been available to help me and has fixed every issue I have had, which aren't that many. They are great to work with, easy to chat with, and very friendly and knowledgeable.

Incentivized

OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.

Incentivized

I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.

Incentivized

• positive: increases efficiency of requesting documents

Incentivized

• I am not evolved in this info.
• It takes a lot of resources to manage this product.
• It is cheaper than other solutions.

Incentivized