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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mhelpdesk

    Score7.2 out of 10
    N/AMhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.

    $49

    per month

    On-Screen Takeoff®

    Score7.3 out of 10
    N/AOn-Screen Takeoff is a construction takeoff and estimating solution. It is intended to streamline takeoff, RFI, and bidding processes.N/A
    Pricing
    MhelpdeskOn-Screen Takeoff®
    Editions & Modules
    mHelpDesk
    $169
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    MhelpdeskOn-Screen Takeoff®
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—On-Screen Takeoff® pricing varies based on licensing options and specific business needs. The annual subscription plans are designed to scale with project and team size. Available Subscription Options: •On-Screen Takeoff •On-Screen Takeoff with Takeoff Boost™ •On-Screen Takeoff and Quick Bid® •On-Screen Takeoff with Takeoff Boost and Quick Bid Each subscription is customized to match the subscriber's workflow requirements. A 14-day free trial is available.
    More Pricing Information
    Community Pulse
    MhelpdeskOn-Screen Takeoff®
    Considered Both Products
    Mhelpdesk
    No answer on this topic
    ConstructConnect
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    MhelpdeskOn-Screen Takeoff®
    Small Businesses
    Kickserv
    Score9.3 out of 10
    PlanSwift, by ConstructConnect
    Score3 out of 10
    Medium-sized Companies
    No answers on this topic
    Sage Estimating
    Score9.5 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MhelpdeskOn-Screen Takeoff®
    Likelihood to Recommend
    9.0
    (5 ratings)
    9.0
    (15 ratings)
    Likelihood to Renew
    9.0
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    6.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.2
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    MhelpdeskOn-Screen Takeoff®
    Likelihood to Recommend
    Mhelpdesk
    Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
    Incentivized
    Read full review
    ConstructConnect
    I think most of the reasoning was just provided on the previous pros and cons questions. On-Screen Takeoff (OST) is well suited for doing either quick takeoffs or getting into an elaborate, detailed takeoff. All though the viewing tools are quick and easy, I would still very much prefer using BlueBeam for looking through an overall set of drawings. With all of the hyperlink and bookmark functions of BlueBeam, OST doesn't compare and I rarely use OST unless I'm actually doing a takeoff.
    Incentivized
    Read full review
    Pros
    Mhelpdesk
    • The timer to track the technicians time is wonderful.
    • Integrates well with QuickBooks.
    • The mobile app is great.
    Read full review
    ConstructConnect
    • The biggest thing for me is that it is so easy to use, which allows it to be used widely throughout our organization without a lot of intense training.
    • Another great thing is that it does not matter how big or little the scope of the take off may be, it works just as well for a whole 12 story building take off as it does for a stretch of sidewalk.
    Incentivized
    Read full review
    Cons
    Mhelpdesk
    • mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
    • mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
    • mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.
    Incentivized
    Read full review
    ConstructConnect
    • It would be nice if you could select an object that occurs on multiple sheets, copy, and paste it into change orders or alternates.
    • If you could search for where a certain condition is being used (which sheet) and go directly to that page or pages, that would be cool.
    Incentivized
    Read full review
    Likelihood to Renew
    Mhelpdesk
    The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs
    Read full review
    ConstructConnect
    It provides invaluable communication, organization, and flexibility to generate a project overview both visually and by the numbers. In addition to the overview it makes getting into the project details easy and quick, so our takeoff is accurate and correct every time
    Incentivized
    Read full review
    Usability
    Mhelpdesk
    It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.
    Read full review
    ConstructConnect
    On Screen Takeoff is a valuable tool for what it does. Across the board it can keep track of the critical data and corresponding values without extra legwork. While powerful, it is prone to user error, and the problem can compound quickly if not realized up front. Overall a great project tool, but not without limitations
    Incentivized
    Read full review
    Support Rating
    Mhelpdesk
    No answers on this topic
    ConstructConnect
    I have had very few issues with the software which is probably the first sign that there is a good customer support team, since I am sure they are working and fixing problems for everyone when they get a report from somewhere. The few times I have had to reach out to support they have been knowledgeable and on top of helping me quickly get my issues resolved.
    Incentivized
    Read full review
    Implementation Rating
    Mhelpdesk
    No answers on this topic
    ConstructConnect
    Implementation was as simple as setting up the program and creating databases. Everything else was already in use and this was a supplement to the final organization of the system
    Incentivized
    Read full review
    Alternatives Considered
    Mhelpdesk
    When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.
    Incentivized
    Read full review
    ConstructConnect
    Being able to train individuals in a single afternoon on the program and trusting them to get you something usable as soon as possible is quite invaluable. It is also something that I feel is unique to this program. It is just easier.
    Incentivized
    Read full review
    Return on Investment
    Mhelpdesk
    • It has overall been positive
    Incentivized
    Read full review
    ConstructConnect
    • The software has more than paid for itself because the company has been able to save lots of money when awarding to subs since it is easy to verify quantities to qualify their bids.
    • Less of a chance of under-ordering products since the visible audit trail improves accuracy. Also you spend less since you aren't ordering more than you should be.
    Incentivized
    Read full review
    ScreenShots

    On-Screen Takeoff® Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot