MiContact Center vs. Milestone Inc.

MiContact Center

7 Reviews and Ratings

Milestone Inc.

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MiContact Center	Score9.5 out of 10	N/A	Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.	$7 per month
Milestone Inc.	Score9.1 out of 10	Mid-Size Companies (51-1,000 employees)	Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. They do this with a digital presence platform and add to it as much or as little service as needed to help clients be everywhere customers are. The vendor states they work with major brands and mid-size businesses across industries to drive traffic, engagement, and revenue through omnichannel marketing fueled by…	N/A

Pricing

MiContact Center

Milestone Inc.

Brightmetrics for Mitel MiContact Center: $7
per month

No answers on this topic

Pricing Offerings
MiContact Center	Milestone Inc.
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Optional

No setup fee

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Features

MiContact Center

Milestone Inc.

Comparison of Contact Center Software features of MiContact Center and Milestone Inc.
Feature	MiContact Center 8.5 2 Ratings 0% above category average	Milestone Inc. - Ratings
Agent dashboard	9.01 Ratings	00 Ratings
Validate callers	8.01 Ratings	00 Ratings
Outbound response	9.02 Ratings	00 Ratings
Call forwarding	8.42 Ratings	00 Ratings
Click-to-call (CTC)	9.52 Ratings	00 Ratings
Warm transfer	9.01 Ratings	00 Ratings
Predictive dialing	7.52 Ratings	00 Ratings
Interactive voice response	9.52 Ratings	00 Ratings
REST APIs	8.01 Ratings	00 Ratings
Call scripts	8.01 Ratings	00 Ratings
Call tracking	9.02 Ratings	00 Ratings
Multichannel integration	8.01 Ratings	00 Ratings
CRM software integration	8.01 Ratings	00 Ratings

Comparison of Workforce Optimization (WFO) features of MiContact Center and Milestone Inc.
Feature	MiContact Center 8.6 2 Ratings 3% above category average	Milestone Inc. - Ratings
Inbound call routing	8.52 Ratings	00 Ratings
Omnichannel inbound routing	9.01 Ratings	00 Ratings
Recording	8.52 Ratings	00 Ratings
Quality management	8.52 Ratings	00 Ratings
Call analytics	8.01 Ratings	00 Ratings
Historical reporting	9.01 Ratings	00 Ratings
Live reporting	9.01 Ratings	00 Ratings
Customer surveys	9.01 Ratings	00 Ratings
Customer interaction analytics	8.01 Ratings	00 Ratings

Best Alternatives
	MiContact Center	Milestone Inc.
Small Businesses	Zendesk Talk Score8.2 out of 10	No answers on this topic
Medium-sized Companies	Genesys Multicloud CX (discontinued) Score8 out of 10	No answers on this topic
Enterprises	Bright Pattern Contact Center Score8.4 out of 10	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	MiContact Center	Milestone Inc.
Likelihood to Recommend	9.5 (2 ratings)	9.1 (8 ratings)

User Testimonials
	MiContact Center	Milestone Inc.
Likelihood to Recommend	Mitel Networks Corporation We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss. Nithin Rao Operations Manager Read full review	Milestone Inc. Whether it be for a website redesign, increasing visibility in local search, SEO, or even Analytics no matter the industry, if your business has a website (or if you're thinking about creating a website for your business) - Milestone is the right choice. Michalla Mannino Search Engine Optimization Specialist Read full review
Pros	Mitel Networks Corporation Call forwarding Voicemail Detailed contact list Incentivized Verified User Read full review	Milestone Inc. Understood our problems Recommended options and solutions Worked to me our demands and deadlines Very responsive and open to changes and modifications results oriented They continue to make us feel like a valued partner Michael Lusick Vice President of Hospitality Read full review
Cons	Mitel Networks Corporation Can be little economic Hustle to find the right analysis Support can be improved Nithin Rao Operations Manager Read full review	Milestone Inc. During my experience and time with Milestone and the team I've been fortunate to be working with, there isn't anything I would say they would need to improve upon. Michalla Mannino Search Engine Optimization Specialist Read full review
Alternatives Considered	Mitel Networks Corporation - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since. Nithin Rao Operations Manager Read full review	Milestone Inc. We looked at several providers but felt that Milestone's top down commitment was the ideal match for our organization. The partnership with Choice in addition to the multiple technological capabilities of the new site and enhanced SEO capabilities made them the obvious choice for us to move forward with. Compared to the other groups evaluated, Milestone was the only one to talk about results vs. the process which gave us confidence they were the right long-term partner. Jeff Brainard Vice President of Sales and Marketing Read full review
Return on Investment	Mitel Networks Corporation It keeps all side of our company connected Helps facilitate remote work Incentivized Verified User Read full review	Milestone Inc. No answers on this topic
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