TrustRadius

MiContact Center vs. Samespace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Samespace
Score 7.7 out of 10
Mid-Size Companies (51-1,000 employees)
Samespace supports customer experience, and aims to increase agent productivity. Samespace integrates into a CRM to make contact center agile and adaptable, to make sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics.
$50
per user per month, billed annually. Starting at 10 users.
Pricing
MiContact CenterSamespace
Editions & Modules
Brightmetrics for Mitel MiContact Center
$7
per month
Growth
$50
per user per month, billed annually. Starting at 10 users.
Enterprise
Custom
per user per month, billed annually. Starting at 100 users.
Offerings
Pricing Offerings
MiContact CenterSamespace
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$50 per user per month
Additional Details——
More Pricing Information
Community Pulse
MiContact CenterSamespace
Features
MiContact CenterSamespace
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
2 Ratings
1% above category average
Samespace
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Validate callers8.01 Ratings00 Ratings
Outbound response9.02 Ratings00 Ratings
Call forwarding8.42 Ratings00 Ratings
Click-to-call (CTC)9.52 Ratings00 Ratings
Warm transfer9.01 Ratings00 Ratings
Predictive dialing7.52 Ratings00 Ratings
Interactive voice response9.52 Ratings00 Ratings
REST APIs8.01 Ratings00 Ratings
Call scripts8.01 Ratings00 Ratings
Call tracking9.02 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
MiContact Center
8.6
2 Ratings
4% above category average
Samespace
-
Ratings
Inbound call routing8.52 Ratings00 Ratings
Omnichannel inbound routing9.01 Ratings00 Ratings
Recording8.52 Ratings00 Ratings
Quality management8.52 Ratings00 Ratings
Call analytics8.01 Ratings00 Ratings
Historical reporting9.01 Ratings00 Ratings
Live reporting9.01 Ratings00 Ratings
Customer surveys9.01 Ratings00 Ratings
Customer interaction analytics8.01 Ratings00 Ratings
Best Alternatives
MiContact CenterSamespace
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 5.5 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 5.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiContact CenterSamespace
Likelihood to Recommend
9.5
(2 ratings)
-
(0 ratings)
User Testimonials
MiContact CenterSamespace
Likelihood to Recommend
Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Samespace
No answers on this topic
Pros
Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
Samespace
No answers on this topic
Cons
Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Samespace
No answers on this topic
Alternatives Considered
Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Samespace
No answers on this topic
Return on Investment
Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
Verified User
Anonymous
Read full review
Samespace
No answers on this topic
ScreenShots