TrustRadius

MiContact Center vs. T5.Knowledge

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
T5.Knowledge
Score 0.0 out of 10
N/A
T5.Knowledge consolidates corporate knowledge in a single location and, through semantic search, provides instant access to information from Confluence, SharePoint, or emails. Onboarding processes gain direct access to relevant manuals and best practices, while automated reports at the push of a button generate key insights from existing data. Centralized access management and GDPR‑compliant security mechanisms ensure the protection of sensitive information. Through integration with standard…
$15
per month per user
Pricing
MiContact CenterT5.Knowledge
Editions & Modules
Brightmetrics for Mitel MiContact Center
$7
per month
T5.Knowledge Pro
$25
per month per user
Offerings
Pricing Offerings
MiContact CenterT5.Knowledge
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details—The subscription for a year is available: T5.Knowledge - 12,5 Euro (per User / per month) T5.Knowledge Pro - 20 Euro (per User / per month)
More Pricing Information
Community Pulse
MiContact CenterT5.Knowledge
Features
MiContact CenterT5.Knowledge
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
2 Ratings
0% above category average
T5.Knowledge
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Validate callers8.01 Ratings00 Ratings
Outbound response9.02 Ratings00 Ratings
Call forwarding8.42 Ratings00 Ratings
Click-to-call (CTC)9.52 Ratings00 Ratings
Warm transfer9.01 Ratings00 Ratings
Predictive dialing7.52 Ratings00 Ratings
Interactive voice response9.52 Ratings00 Ratings
REST APIs8.01 Ratings00 Ratings
Call scripts8.01 Ratings00 Ratings
Call tracking9.02 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
MiContact Center
8.6
2 Ratings
3% above category average
T5.Knowledge
-
Ratings
Inbound call routing8.52 Ratings00 Ratings
Omnichannel inbound routing9.01 Ratings00 Ratings
Recording8.52 Ratings00 Ratings
Quality management8.52 Ratings00 Ratings
Call analytics8.01 Ratings00 Ratings
Historical reporting9.01 Ratings00 Ratings
Live reporting9.01 Ratings00 Ratings
Customer surveys9.01 Ratings00 Ratings
Customer interaction analytics8.01 Ratings00 Ratings
Best Alternatives
MiContact CenterT5.Knowledge
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
Front
Front
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.4 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiContact CenterT5.Knowledge
Likelihood to Recommend
9.5
(2 ratings)
-
(0 ratings)
User Testimonials
MiContact CenterT5.Knowledge
Likelihood to Recommend
Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
TensorFive GmbH
No answers on this topic
Pros
Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
TensorFive GmbH
No answers on this topic
Cons
Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
TensorFive GmbH
No answers on this topic
Alternatives Considered
Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
TensorFive GmbH
No answers on this topic
Return on Investment
Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
Verified User
Anonymous
Read full review
TensorFive GmbH
No answers on this topic
ScreenShots

T5.Knowledge Screenshots

Screenshot of access to data from Hubspot, Salesforce & Co., and Act!Screenshot of where to search for people based on project work, experience, or responsibilities.Screenshot of an AI-powered structuring and gap analysis of documents.Screenshot of how T5.Knowledge combines real-time knowledge from the internet with internal corporate knowledge.