MiContact Center vs. Universal Connectivity

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

Universal Connectivity didn't mind that we are a small company--they helped us get where we needed to be with our communication system, and I appreciate that.

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

• Communications with the Universal Connectivity team are well communicated and presented in a non-technical way, making it so much easier to understand.
• The solutions offered are comprehensive and complete.

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

• I wish I could use them at home!

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

• The ROI has allowed us to stay in business during this COVID crisis. We are all working remotely and communications with each of our team members and our clients is mission critical. The Universal Connectivity team had maximum positive impact on our ROI.