OpenText Universal Discovery and Universal CMDB

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText Universal Discovery and Universal CMDB
Score 8.9 out of 10
N/A
Formerly from Micro Focus, OpenTextâ„¢ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.N/A
Pricing
OpenText Universal Discovery and Universal CMDB
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
OpenText Universal Discovery and Universal CMDB
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
OpenText Universal Discovery and Universal CMDB
Considered Both Products
OpenText Universal Discovery and Universal CMDB
Chose OpenText Universal Discovery and Universal CMDB
There are no relevant differences between the most well-known CMDB tools in terms of their features and user experience; however, one of the critical facts to select a specific CMDB product is its capacity to integrate it with all IT operations management tools for ITIL …
Chose OpenText Universal Discovery and Universal CMDB
Microfocus is less expensive than IBM. Also, IBM's user interface is more complex than Microfocus's User interface as Microfocus is more friendly. Also, Microfocus allows the user or system engineer to navigate the UI, search records and service manager, etc. providing the user …
Chose OpenText Universal Discovery and Universal CMDB
Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators.
Chose OpenText Universal Discovery and Universal CMDB
It's fabulous software with asset tracking. Magnificent for minimizing cost. Excellent with managing virtual servers. Intuitive user interface.
Top Pros
Top Cons
Best Alternatives
OpenText Universal Discovery and Universal CMDB
Small Businesses

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternatives
User Ratings
OpenText Universal Discovery and Universal CMDB
Likelihood to Recommend
8.1
(6 ratings)
Likelihood to Renew
5.0
(1 ratings)
Usability
7.0
(1 ratings)
Support Rating
7.0
(1 ratings)
Implementation Rating
6.0
(1 ratings)
User Testimonials
OpenText Universal Discovery and Universal CMDB
Likelihood to Recommend
OpenText
Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption.
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Pros
OpenText
  • Management and organization of Configuration Items
  • Ensures a single and uniform source of database to avoid any ambiguity between departments.
  • Proper delivery of services
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Cons
OpenText
  • When getting started the Cloud deployment may be not that easy.
  • To manipulate the system deeply requires a professional operator.
  • Working on large data project.
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Usability
OpenText
Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.
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Support Rating
OpenText
Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.
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Implementation Rating
OpenText
Upgrades from old versions were really hard to handle.
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Alternatives Considered
OpenText
Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators.
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Return on Investment
OpenText
  • ensured proper service delivery which helped organizations to grow
  • It was a little expensive for the company.
  • Mainly had a positive impact especially in the cases of risk assessment and analysis.
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